topic Re: Camera Quality issue Xperia ION (LT28) in XPERIA archive

Camera Quality issue Xperia ION (LT28)

manoj_sisodiya — Tue, 23 Jul 2013 09:28:13 GMT

Hi All,

I have purchased Sony Xperia ION (LT 28) from India.

Since few days backside camera picture quality is very poor and images looks foggy when captured in sunlight area / when enabling flash light.

There is no issue with front camera.

For this issue I visited to Sony service centre, who replied due to scratches on camera lens it’s happen without even properly checking device , and directly asked me to pay Rs 1500 – 2000/- to get this repair.

I have purchased this costly mobile and service I am getting is not worth.

Could any help me out to sort out this quickly as soon as possible?

Find atatched sample image from same phone. Result is same if select 12M , / 2 Meg pixel size on camera.

Thanks

Manojsingh

Re: Camera Quality issue Xperia ION (LT28)

Samuel1 — Thu, 25 Jul 2013 13:14:32 GMT

Well, if they say it's scratched there isn't really much I can do to help. The service center is the ones that examine the phone. Just by looking at the picture I'll have to agree that it does indeed look like a scratched lens. You could contact your local Xperia Support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Camera Quality issue Xperia ION (LT28)

shashi_nsp — Thu, 25 Jul 2013 14:56:10 GMT

Just remove the Sticker on the Back camera. New piece is having sticker on the camera. New piece is not having any scratches. Because branded items will check perfectly before delivery.

Re: Camera Quality issue Xperia ION (LT28)

manoj_sisodiya — Fri, 26 Jul 2013 09:31:13 GMT

Hi Samuel,

I have done some basic troubleshooting and those results some improvement.

After taking phone backup, reset phone to factory defaults, unexpectedly saw good photo quality.

But still am not happy with this as phone is having 12Mega pixel camera and comparatively I am not getting sharp image that are still distorted, dull and grainy, this is same situation with & without LED flash. If the more pixels, the more details a picture can have.

So if this could be a lens problem then how it returned to some better quality picture.

Also suggest me if there is any provision to get lens cleaned from service center.

Please check URL to see difference between both conditions.

(ie when image was foggy & after factory defaults).

https://plus.google.com/photos/117349089705002810381/albums/posts

Re: Camera Quality issue Xperia ION (LT28)

Sivasankar_Ion — Wed, 31 Jul 2013 12:45:00 GMT

Hi Samuel,

I'd bought an Ion around 3 months ago and it came with a sticker on the rear lens which I removed after a few days.

My camera is unable to focus and the service centre says it is a problem as the lens is either scratched or there is a fungal problem. They said it has to be replaced and would cost Rs. 1500

I'm totally disappointed in a premium phone suffering from such an issue when other cheaper, less reputed brands don't have such a problem.

I would be very happy if Sony can offer me a permanent and viable solution. I feel I have been given the bad end of a deal.

Best regards,

Sivasankar

Re: Camera Quality issue Xperia ION (LT28)

Azinkey — Thu, 01 Aug 2013 09:27:43 GMT

Hello Xperia Suporter team

Same issue with my mobile and i purchased before 2 month ago ( This is in warranty ?)

Flash also very bad rather than any samsung mobile.

please suggest what i need to do ??

thanks :smileyblush:

Re: Camera Quality issue Xperia ION (LT28)

debasish_behera — Tue, 06 Aug 2013 19:27:18 GMT

Hey monoj there iz no issu wid camera lense its d problem with software in ics if u upgrade some firmware in ics..I hv also same problem when you take a pic its too blurry..actually its a software problem n u can fix it by updating to jelly bean..I m from India and before 2 days ago I update my xperia ion LT28h ics to jelly bean through Sony pc companion..u can try it n definitely u can solve this problem by urself...thanks

Re: Camera Quality issue Xperia ION (LT28)

Abhishekmrx — Sun, 22 Sep 2013 15:55:06 GMT

dude i am running on jb in my ion last mont i updated...
few days ago my ion cam also got blurred...
and i can see that there is some thing on my cam glass... scratches, and the glass colour is turned light blue...
its not a problem of os is harsware problem

Re: Camera Quality issue Xperia ION (LT28)

same_game_name — Wed, 25 Sep 2013 01:33:33 GMT

I'm also having camera issues, and I think it's because of scratches on the lens as well. I am running ICS, but I hear the JB update will give the same problem. Taking pictures of text or projector images are just horrible and focusing the camera takes forever. My c905a could still take pictures better than this Ion can now. Is the lens part of the back cover or the camera and is it possible to order replacements? My phone is older than a year and I really don't want to pay for a job I can do myself.

Edit: here's an example picture. Blown up the text is horrible (the forums shrunk it down.)

Re: Camera Quality issue Xperia ION (LT28)

same_game_name — Wed, 25 Sep 2013 01:40:19 GMT

Here's a document example:

Re: Camera Quality issue Xperia ION (LT28)

utsavshah — Wed, 25 Sep 2013 14:44:44 GMT

It's common problem with Ion.

It's good that you could last it till a year.

I got the problem only in 3 months.

And yes, it's due to the scratches on the lens.

you can get rid of it by cleaning the lens completely. It's some king of protective coating that is being scratched.

You can apply any glass cleaning liquid or alcohol and rub it with cotton (i used the cotton that came with my spectacles)

on complete cleaning the camera will perform well again.

Re: Camera Quality issue Xperia ION (LT28)

rameshkotibani — Fri, 11 Oct 2013 10:10:21 GMT

how to clean camera lens that means can i open backpanel or not?

Re: Camera Quality issue Xperia ION (LT28)

rameshkotibani — Fri, 11 Oct 2013 10:12:26 GMT

hai sir how to clean camera lens that means can i open backpanel or not?

Re: Camera Quality issue Xperia ION (LT28)

rameshkotibani — Fri, 11 Oct 2013 10:15:11 GMT

hai sir how to clean camera lens that means can i open backpanel or not?

Re: Camera Quality issue Xperia ION (LT28)

tejasingole — Thu, 17 Oct 2013 08:25:53 GMT

Hey i bought a Xperia ion 6 months ago, the camera quality is very bad and blur even though I'm using jelly bean(there are no scratches on the lens)...please sort out the problem

Re: Camera Quality issue Xperia ION (LT28)

Sigmar — Mon, 21 Oct 2013 14:46:17 GMT

I have the same problem. After some time when I did Jelly Bean Update, it went horrible. All my pictures are blurry and camera cannot focus anything. Although this phone's camera is the worst camera I have ever seen, it went went even worse. Sony, can you please fix it and release an update for it?

Re: Camera Quality issue Xperia ION (LT28)

oyhens — Mon, 21 Oct 2013 15:47:47 GMT

I get the same issue after updating to Jelly Bean with my ion!

I flashed ICS firmware 6.1.E.3.7 and saw a slight improvement with Focusing Time and Camera Quality.

The Noises in the photos is without a doubt always there in all firmware and are very noisy at night and when indoors..

Re: Camera Quality issue Xperia ION (LT28)

topstar — Fri, 13 Dec 2013 11:01:08 GMT

camera works awesome on mine ...

Re: Camera Quality issue Xperia ION (LT28)

ruffles_x — Fri, 03 Jan 2014 06:46:24 GMT

Thanks utsavshah!!!! Cleaning the lens with alcohol really works!!!.

A shame actually, since the 12 MP camera worked wonders for me before scratches and now after cleaning, but i got tired of this phone and the horrible battery life. I Just bought a Moto G and i´m more than pleased with it except for the ratter weak cammera (only 5 MP), so the ION goes to my little brother.

Sorry about my bad english!!

Re: Camera Quality issue Xperia ION (LT28)

GusX — Tue, 04 Feb 2014 00:07:15 GMT

Hi Everyone,

I had the same problem: suddenly my Xperia ION LT28at lost good photo quality: a kind of fog especially with flash and bright light, and focus time was longer than usual. I took my phone to an authorized Xperia center but the diagnosis was "there is no problem with your phone but if you want we can reinstall all the software system". For me, there is no logic on this solution becausethe problem didn't start with a software upgrade. So after so much time spent on looking for a solution on internet, I decided to literally take a closer look to the lens of my phone. I used a very cheap magnifier just to discover a strange kind of grease/paint on the external lens cover. I had already tried to clean it before with a simple lint-free cloth. This grease didn't cover all the lens, it wasn't very evident to the naked eye, but I think it was enough big/thick to cause the focus problems and the fog on my pictures. I solved the problem by cleaning the lens cover with isopropyl alcohol (used to clean DVD's lenses) and a cotton tip. After a few cleanings the lens cover is clean, the good photo quality is back and focus speed is normal now. I hope this helps!