topic Re: Audio lost after unplugging headphones in XPERIA archive

Audio lost after unplugging headphones

simmedia — Tue, 26 Feb 2013 21:49:12 GMT

After the 9.1.A.0.490 update, I sometimes experience loss of audio after unpluging my headphones. It's really bugging me that I miss calls because of this.

Re: Audio lost after unplugging headphones

Samuel1 — Thu, 28 Feb 2013 09:35:15 GMT

Sounds strange. Have you tried repairing the firmware? If not, you should give it a try.

http://www.sonymobile.com/update

If it doesn't solve the issue, you should send in the phone to a service center for repair as it might be some glitch with the headphone socket.

Re: Audio lost after unplugging headphones

simmedia — Thu, 28 Feb 2013 15:22:53 GMT

I had only noticed this after reparing using the PC Companion. Does it make any difference if I use the one from your website?

Re: Audio lost after unplugging headphones

maco — Fri, 01 Mar 2013 09:34:25 GMT

I have the same problem (and I know another user with this problem also). I tried repairing (PC Companion) with no result... Is there any solution except sending the phone to a service center?

Re: Audio lost after unplugging headphones

Samuel1 — Fri, 01 Mar 2013 12:40:23 GMT

Which software versions are you running maco and simmedia?

Tried to reproduce the error here with updating a Xperia V to the latest available version and found no problems with the headset socket what so ever. Does the audio shut down completely after disconnecting the headset or how does the error, more in detail, show up?

Re: Audio lost after unplugging headphones

maco — Fri, 01 Mar 2013 13:06:30 GMT

My phone has 4.1.2 JB, build number: 9.1.A.0.490
It happens after pulling the headphone connector from phone - sometimes, not always - for example 1 case from 6... When this happens, the phone speaker will not make sound (incoming message, calendar notification, music player) until:

- incoming call

- reconnecting and disconnecting headphones

- restart phone

This is my observation - my current opinion is that sometimes after disconnecting headphones phone thinks it is still connected to - so maybe hardware problem...

Re: Audio lost after unplugging headphones

simmedia — Sat, 02 Mar 2013 06:50:18 GMT

I'm on Android 4.1.2 (build number: 9.1.A.0.490)

Re: Audio lost after unplugging headphones

excelionze — Mon, 04 Mar 2013 12:22:48 GMT

I get this often too. After I unplug the earphones the loudspeaker shuts down completely. When I try to play music with loudspeaker or play games, the sound did not come out.

Re: Audio lost after unplugging headphones

potpourii — Fri, 15 Mar 2013 04:49:49 GMT

I am experiencing this problem too, after the Jelly Bean update. It has been happening quite frequently with my Sony headphones. I'm not sure the loud speaker switches off after the headphones have been unplugged, or just stays off while it is plugged in. I noticed that when I had the headphones on and music playing, my timer alarm would not go off on the loud speaker like it did before the JB update. The alarm did not ring even through the headphones/speakers. The music simply paused, but there was no other sound. Inserting and removing the headphone jack fixes the problem sometimes, but it doesn't always work, and takes quite a number of tries. I have found that playing some sort of sound while you unplug it seems to be more effective. Please look into this issue, it is definitely not a hardware fault as it did not happen with Ice Cream Sandwich.

Re: Audio lost after unplugging headphones

Omar211 — Sun, 24 Mar 2013 17:18:53 GMT

guys i have the same problem as you so what to do to solve this problem or should do i degrade to android (4.0)ICS

Re: Audio lost after unplugging headphones

Mbabenko — Tue, 23 Apr 2013 23:40:19 GMT

Same issue here on Androir 4.1.2, build 91.A.1.140. problem existed with the previous software version too.

Re: Audio lost after unplugging headphones

dmitryperets — Wed, 24 Apr 2013 08:42:48 GMT

Hi,

Same problem for me. It happens also on 9.1.A.1.140.

Note that this doesn't seem to be a hardware issue! Because I am using SmartConnect with "Music on the go" profile. So when it detects that I am disconnecting my headphones, it performs some set of actions (stops the music etc.). And this set of actions always happens! Which means that the headphones removal is detected correctly. But the loud speaker is not always enabled. Seems more like a software bug.

Some details about my case:

- I updated the phone directly, without PC Companion. So it doesn't matter.

- When the issue happens, Function Validation app also shows that the speaker is not working (no sound).

- The issue is rather critical - you need to check it every time, otherwise you miss both calls and alarm clock...

Now the question is whether we can collect any debugging info to help Sony investigate this.

Re: Audio lost after unplugging headphones

Primark — Tue, 30 Apr 2013 14:28:03 GMT

What I actually do is, pause the sound before unplugging the earphones, this is rather awkward, but this is the only work around as of the moment...

Re: Audio lost after unplugging headphones

Mbabenko — Tue, 30 Apr 2013 14:51:18 GMT

Hi Primark,

I do the same as you. I pause the music prior to unpluging the earcphones, however it doesn't work every time.

Re: Audio lost after unplugging headphones

dmitryperets — Wed, 01 May 2013 19:07:15 GMT

Yeah, it doesn't work for me too. The issue still persists.

Can anybody from Sony show up and indicate that something will be done with this issue? Because it is rather critical, it is easily reproducable, we are able to test it and gather all the required info... So can we get support for this?

UPDATE (May 08): Actually now I see that if I OPEN the Walkman app, press pause and then unplug the headphones - the issue doesn't happen. You have to OPEN the app - pressing "pause" on the lock screen or on the widget won't prevent the issue.

I am really sorry that nobody from Sony replies here. I thought this brand would provide at least some kind of support to the customers...

Re: Audio lost after unplugging headphones

dmitryperets — Wed, 01 May 2013 19:28:21 GMT

Hi Samuel,

It happens almost every day on my Xperia V with the latest 9.1.A.1.140 build. Very easily reproducible on my phone. I am using headphones, not headset - I think it might be important, because the phone detects it differently.

I use the pre-defined "Music on the go" profile for SmartConnect and built-in Walkman app - all native, nothing is 3rd party. Whenever I remove my headphone, the music stopps as expected, but the loud-speaker is not always enabled. So I have to plug the headphones again and then unplug them - until the loud-speaker enables.

Can you please try the following:

- Plug in your headphones. The music will start.

- Now keep listening and let your phone sleep (just keep listening for 10 minutes, for example).

- Now unplug the headphones. Check if your loud-speaker works.

I suspect it can be related to the sleep mode - that's why it's hard to reproduce it when you just plug and immediately unplug the headphones.

Thanks.

Re: Audio lost after unplugging headphones

rzr — Mon, 06 May 2013 08:55:32 GMT

Go to your app drawer and open the app named "smart connect"

now switch to events tab and pull all the switches to left (therefore disabling them)

There, problem solved.

Re: Audio lost after unplugging headphones

dmitryperets — Mon, 06 May 2013 09:09:08 GMT

rzr wrote:

Go to your app drawer and open the app named "smart connect"

now switch to events tab and pull all the switches to left (therefore disabling them)

There, problem solved.

Nope. That was my first thought. But I have the same issue even without SmartConnect profiles.

P.S. And by the way, even if it WAS true, this would be a bug that should have been fixed...

Re: Audio lost after unplugging headphones

JT0099 — Sat, 11 May 2013 13:58:04 GMT

I am using fw 9.1.A.1.140 and having the same problem, it does not happen every time but that is the problem, you don't know when will it happen. Sony please fix this problem.

Re: Audio lost after unplugging headphones

Mbabenko — Wed, 15 May 2013 22:18:07 GMT

Hi all,

I have found a solution to all the problems I've experienced with my Xperia V. I have sold it and got an iphone. God luck in your struggle.