topic Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting in XPERIA archive

Sony Ericsson WT19i Android Walkman Phone keeps restarting

Wed, 02 Nov 2011 15:16:21 GMT

Hi, i recently bought a new Sony Ericsson WT19i Android Walkman phone from Dubai. I started using the phone in Bangalore, India sice last 5 days. The phone has been continuously restarting automatically when kept idle or shuts down while talking on the phone. Is viited a Sony Ericsson authorised service center to get this fixed. I came to know that the warranty is invalid in India & i will have to pay for the service. When i gave it for checking the issue, the service engineer returned saying it has been Purchased from Abroad, if the software is installed the network would get locked. He also mentioned that the software varies from country to country which was surprisng to hear. My provblem remains same & I pretty upset that my new phone is not working.

Can anyone suggest a solution for this please. Thanks-Prasanna.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Jake-SonyXperia — Wed, 02 Nov 2011 23:10:30 GMT

If this issue is not related to hardware then, I can only advise updating the phones software using the Update Service.

This may very well ressolve the issue you have with the device.

http://dl-www.sonyericsson.com/cws/download/1/110/61/1315209439/Update_Service_Setup-2.11.9.6.exe

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Sun, 06 Nov 2011 00:57:01 GMT

Hi there,

i have updated the phone and reset it several times but this does not resolve the problem it still keeps

restarting at Random times.

If anyone has a solution please help. I will take back to shop soon i think as although this phone is good its useless if it shuts down etc

I may try and contact sony repair centre direct

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Mon, 07 Nov 2011 18:25:43 GMT

hi there

i decrease the program, with uninstall some program from my phone and it work

for a while it doesn't restart again

may be you can try it, but i don't guaranted how long it work

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Jake-SonyXperia — Mon, 07 Nov 2011 22:21:25 GMT

I would suggest taking the handset back to the place of purchase, as they should be able to resolve this issue for you.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Wed, 09 Nov 2011 22:11:31 GMT

Hello,

can I ask what exactly did you uninstall? I have the same issue.

Thanx,

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Wed, 09 Nov 2011 22:24:07 GMT

Hi i took out the sim and memory card did a factory reset with latest software.

I did have a manual copy of "skype on three" which was not from the android market i uninstalled this

I have the normal android market skype installed and it seems onkay for 3 days but i do not have much confidence in the phone which is annoying. Keep up the post everyone and let me know if any of you ahve any solutions of more problems. For a phone that I paid £150 this is not good

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Sat, 12 Nov 2011 14:25:57 GMT

just application like game, ,but it restart again after 4 days

i guest it will restart every 4 days

that is what happen to my phone, maybe different to another

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Thu, 17 Nov 2011 06:26:26 GMT

Hi there,

You are lucky you just have a problem with resetting but I have a worse issue. My phone restarts, and then I cannot anymore access my contact information, friends application and my messages. And to make things even worse, my phone isn't a month old yet...

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Thu, 17 Nov 2011 17:06:21 GMT

Hey, yes mine restarts too and sometimes turns itself off so no one can call me which is useful.

I have uninstalled skype on three and left the android market skype on the phone so will see how it perofrms but i dont hold out much hope. Will take back to shop soon.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Fri, 18 Nov 2011 04:53:55 GMT

I am going to claim mine later, I really hope they will be able to make long-term if not permanent solution to this kind of problem. I really am disappointed with it's performance, its very far from what I expected it to be. . . . I hope sony ericsson is listening and will post an immidiate reply about this matter. . .

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Sat, 19 Nov 2011 20:18:34 GMT

Hi Sony,

I really love your products, I always bye them because they were always quality products, but recently you are starting to disappoint me! I have Satio and a dealt with the fact that you abandoned the updates for it very soon after you realised it and you left as with very poor OS (Symbian), but now I decided to bye a Sony Ericsson Live with Walkman for my girlfriend and it's restarting like mad!!! I tried to update it, tried to reinstall the software but nothing, so I suppose that’s not the problem. I return it to the store to try them to fix it, but again nothing!!! SO PLEASE, PLEASE DO SOMETHING BECAUSE I’M SICK OF WRITHING AND NOBODY LISTENING AND DOING NOTHING HELPFUL!!!

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

yasasmax — Thu, 24 Nov 2011 03:14:34 GMT

I can confirm that this also keep happening for me also. I've done the factory reset, Uninstalled all programs. Updated to the new firmware build 4.0.2.A.0.58 but none of them are helping.

For me most of the times this happens after i complete a 3 - 5 minute voice call. If i try to go to a settings menu as soon as the call ended , it crashes and restarts automatically. This is not the only occasion that happens. Even when the phone is in idle it restarts sometimes. This is really annoying.

Please solve this.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Mon, 28 Nov 2011 16:04:09 GMT

Hi everyone,

i have the same issue...my phone kept restaring the very first day i switched it on and i have tried all the above suggestions but it hasn't solved the issue. Also because it keeps restarting it drains the battery a lot.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Tue, 29 Nov 2011 11:37:30 GMT

hai everyone...

i also with same problem.. my new live with walkman randomly reboot a few time..

i'm sick with this problem..

sony ericsson please fix this problem immediately...

too many people waiting for this solution...

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

yasasmax — Wed, 30 Nov 2011 04:20:52 GMT

Hey Sony Ericsson people, Are you monitoring this thread ?

Any response from you guys are highly appreciated.

At least ask how you can recreate this issue.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Wed, 30 Nov 2011 04:35:22 GMT

yes, i am another victim too..

just bought this phone abt 1 month.

it is restarting every 2 days, especially at mid-nite..

it will keep restart until my battery is flat...

haiz, Sony Ericsson , i always confidence in this brand, but now,

i have to think twice....

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Wed, 30 Nov 2011 21:27:30 GMT

Hi guys. I do not own a Live with Walkman yet, but I hope to purchase one soon. Maybe the problem with he phone has to do with the frequencies or the carrier. My current phone, a Nokia E71, also experienced similar problems when it first came out. See the link below, and you will understand what I mean. I don t knowhow you ll be able to check it out, but maybe SE could, if they do indeed monitor this forum.

http://forums.att.com/t5/Nokia/nokia-E71x-random-rebooting-restarting-problems/td-p/1814050

Read through he thread and you ll see what I mean. This was someyears ago, though. Hopeit helps.

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Fri, 02 Dec 2011 13:33:13 GMT

HI,

has anyone tried the new software update yet 4.0.2.c.0.5. I have installed and seems fine so far?

Re: Sony Ericsson WT19i Android Walkman Phone keeps restarting

Sat, 03 Dec 2011 10:07:17 GMT

@bbs95c - how did u upgrade to that software version? and did u ever get the restarting problem before? reply soon... eagerly waiting for a solution... and wer r u actually from?