topic Re: Super slow download from www-support-downloads.sonymobile.com in Other/General

Super slow download from www-support-downloads.sonymobile.com

shsiow — Wed, 27 Jun 2012 00:57:29 GMT

I am trying to download the PC companion/SUS from www-support-downloads.sonymobile.com for the past 8 hours but failed to do so.

Transfer rate at the range of 15Kbps - 20Kbps and it got stuck before reaching 100%.

Is the server still under heavy load?

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 01:05:45 GMT

yes they are, but some users claim otherwise

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Re: Super slow download from www-support-downloads.sonymobile.com

shsiow — Wed, 27 Jun 2012 01:22:48 GMT

This is sad.

I am suprise that Sony did not take the bandwidth into consideration when it come to major software roll out.

Again, no official word from them again. This is just sad, bad customer experience if you ask me

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 01:30:21 GMT

actually there are official announcements on the main page

ANNOUNCEMENT: UPDATE: Problems updating to ICS

Hide Details

Hi,

We have identified the earlier issues and are working to implement the solution across all available ICS updates. This process will happen gradually beginning now.

Feel free to run your update again now to see if it is available, or wait and we will inform you here when all updates have been re-released.

-Jeff

Hi,

Unfortunately it seems that some users have problems to update their phones to ICS even if their SI number is in the list. We have located some issues and we're working on fixing them as soon as possible.

So if your SI number is listed for the ICS update but you still get the message saying that your phone is up-to-date stay calm we're working on it. We will come back with more info soon.

Johan

by Johan (Jun 25, 2012)

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Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 01:31:14 GMT

have you tried a different connection, because I just downloaded SUS and it took 1 minute and the update took 7minute (re-downloaded ICS)

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Re: Super slow download from www-support-downloads.sonymobile.com

nsky — Wed, 27 Jun 2012 01:48:17 GMT

I believe the speed will depend on the region from where he's downloading from. I'm from the Philippines and I downloaded SUS last night and it took me about 40+ mins. Just have to be patient. I decided to sleep and let Sony sort the server issues and in the morning tried SUS again. Got ICS now.

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 01:52:59 GMT

how fast/slow your internet connection?

you can test it at speedtest.net

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Re: Super slow download from www-support-downloads.sonymobile.com

shsiow — Wed, 27 Jun 2012 02:11:26 GMT

tried the speedtest thingy.

Download speed at the range of 6Mbps - 7Mbps even when I try to connect from Malaysia to Canada.

I think the real problem is not only about the speed, but also the reliability of the connection. I tried "pinging" the server and I will have connection drop every now and then.

Generally I think this is related to the server bandwidth. Like I said, it suprise me that Sony did not take bandwidth into consideration when it come to major softwre roll out like this. They can go claim it is unexpected but their failure to anticipate traffic flow into their server finally cause a lousy experience for their customer.

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 02:13:56 GMT

I agree Sony should take this into consideration for their own good

you can always get SUS from other websites

http://www.softpedia.com/get/Mobile-Phone-Tools/Sony-Ericsson/Update-Service.shtml

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Re: Super slow download from www-support-downloads.sonymobile.com

shsiow — Wed, 27 Jun 2012 02:22:05 GMT

That link refer back to the same mirror copy.

Actually what's the diff between update via PC companion vs SUS?

Is it the same copy of firmware or what?

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 02:26:12 GMT

it's the same thing but SUS it's a lot more stable than PCC

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Re: Super slow download from www-support-downloads.sonymobile.com

shsiow — Wed, 27 Jun 2012 02:36:06 GMT

Great, now my download speed seem to be back to normal (20Mbps).

I guess Sony is looking into this threads

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Wed, 27 Jun 2012 02:40:30 GMT

perhaps a lot of users went to sleep or work and the servers are a bit less busy

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Re: Super slow download from www-support-downloads.sonymobile.com

Fri, 06 Jul 2012 21:28:39 GMT

Funny. I have a PS3 and everytime new software is rolled out, I have to try several times before I get a descent (in terms of speed) connection. And I'm talking 7 minutes for 1,5GB or 5 hours...

I've been trying for 7 hours to get this damn update and it stops after trying to download with 1-2 kbps...

Get your act together Sony!

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Fri, 06 Jul 2012 21:33:06 GMT

how fast is your connection?

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Re: Super slow download from www-support-downloads.sonymobile.com

Fri, 06 Jul 2012 21:46:01 GMT

Thnx Uliwooly!

Installed SUS and all 370MB's flew in within seconds!

Upgrading now...

Re: Super slow download from www-support-downloads.sonymobile.com

Uliwooly — Fri, 06 Jul 2012 21:49:20 GMT

enjoy ICS

Xperia S Music App 4.0.4 & system dump, which apps work with your Xperia?

http://talk.sonymobile.com/thread/38259

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