topic Re: Triangle and Exclamation mark in Other/General

Triangle and Exclamation mark

Sat, 09 Jun 2012 08:55:08 GMT

Please can anyone help. I was trying to install the latest software via PC companion and it was taking welll over an hour. So I removed the phone to complete it later. Big mistake. My phone is now disabled and only shows an exclamation mark and and triangle. Please could you advise me on what I have to do to restore it.

Re: Triangle and Exclamation mark

Nabeel — Sat, 09 Jun 2012 08:57:07 GMT

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Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Re: Triangle and Exclamation mark

Uliwooly — Mon, 25 Jun 2012 04:38:28 GMT

if you have an exclamation mark you can't backup anything at all

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Re: Triangle and Exclamation mark

Thu, 28 Jun 2012 10:51:35 GMT

There is no hard-drive in the phone - just memory which will be wiped or over-written when you do the repair install. There's no real way around that - you can't access that memory directly and you can't access it via the phone because the operating system is corrupted - so you can't recover the data.

You can copy any data stored on the SD card off to your PC. If your SD card is corrupted, you MIGHT be able to recover SOME of the lost data using recovery software on your PC. If you synched your phone to your Google account, you should be able to download some of the data from there. Obviously, anything you backed-up to your PC can also be reinstalled after the repair.

You don't need to worry about apps you downloaded from Android Play/Android Market - they can be re-installed.