topic Re: Sony refusing to repair phone in M Series

Sony refusing to repair phone

pray4war — Tue, 07 Mar 2017 16:32:09 GMT

Hi I am wondering how I escalate this matter as I have sent my Sony in for repair and they are saying it was opened by a 3rd party. I can guarantee the only work done was by them and have the receipts and dates to prove this. They will not listen at the service centre so would like to escalate the matter, can anyone please help?

Re: Sony refusing to repair phone

Uliwooly — Tue, 07 Mar 2017 18:16:05 GMT

@pray4war

I'm sorry to hear about your issue but this is a user based forum, you need to contact them again.

Re: Sony refusing to repair phone

Emir1 — Wed, 08 Mar 2017 13:21:57 GMT

Hi @pray4war, I am sorry to hear about your phone.

I would be glad to assist you, but I am afraid that the service routines, warranty terms and local consumer laws and right vary on a market to market basis. For this reason, I refer you to get in touch with your local support to raise this concern so that they may assist you.