topic Re: Alarm clock not ring on time in M Series

Alarm clock not ring on time

schkr — Fri, 28 Oct 2016 05:16:39 GMT

I've faced this problem many times before. But I waited new update solved this problem. But despite I updated my phone's software to 30.2.A.1.21, this problem has not solved yet. For instance I set up my alarm clock 6 a.m, alarm ring 6:04 a.m. I set STAMINA function when my battery level is lower than %15. I plug my phone charge before I go to bed, it is mean that my phone in charge all night and my battery never lower than %15. So I think this problem is not caused by STAMINA mode. Thank you for your interest.
Best regards!

Re: Alarm clock not ring on time

Emir1 — Fri, 28 Oct 2016 06:38:33 GMT

Hi @schkr, I'm sorry to hear about that.

Do you have time and date set to automatic, or have you entered it manually? To check that, go to Settings > Date & time. If you have it set to automatic, try to see if it makes a difference in manual - and vice versa.

In addition, could you try clearing data for the clock app? This will reset all your alarms and other clock settings, but may help solve what you're experiencing if the cause is the app itself. Go to Settings > Apps > Clock > Storage > Clear data in order to do so.

Let me know how it went!

Re: Alarm clock not ring on time

schkr — Fri, 28 Oct 2016 07:46:02 GMT

Thank you so much for your quick response! It is setted automatic mode and i've changed to manual mode. I've cleared all database of the clock. I will try again and I will share any experience which I face a few days later.
But I want to say that a few times I woke up early than alarm, I realised to alarm has not ring yet, I pushed the power button than alarm started to o ring. This problem may caused to power management in my opinion.
Thank you again.

Re: Alarm clock not ring on time

Emir1 — Fri, 28 Oct 2016 07:55:27 GMT

Yes, feel free to let me know how it went! Regarding STAMINA, the Alarm should still be present while in the STAMINA/Ultra STAMINA modes so it would sound strange if these were the cause. Could you try to see if the same occurs in safe mode if it persist even after clearing data?

Re: Alarm clock not ring on time

Ozgarb — Sat, 29 Oct 2016 13:44:12 GMT

I have same problem. The problems started after the upgrade android 6.0. I've tried different alarm applications but problem is not solved.

Re: Alarm clock not ring on time

Georges98 — Sun, 30 Oct 2016 14:51:07 GMT

I have the same problem guys ..

Android 6 (30.2.A.1.21) bug , please sony fix this

Re: Alarm clock not ring on time

Emir1 — Mon, 31 Oct 2016 09:09:49 GMT

That sounds very strange. I would like to forward this internally for investigations, could one of you create a bug report and send it to me by PM?

To create a bug report, go to Settings > About phone, tap the build number until it states that you're a developer. Once that is done, go to Settings > Developer options, activate USB debugging here and change the logger buffer size to 4M.

Now wait for the alarm to be delayed, then go to Settings > Developer options > Take bug report > Report. A file will now be created and you can follow the progress in the notification bar at the top. Once it's done, choose to share it to for example Dropbox or Google Drive and then send me the link in a PM. Make sure the file is set to public so that I can access it.

Re: Alarm clock not ring on time

Georges98 — Mon, 31 Oct 2016 14:20:47 GMT

When I have stamina mode on

Some times the alarm clock delay ... e.x I set to ring at 4:00 pm and rung at 4:05 pm
I tried to take a bug but when I open the screen the alarm clock start to ring
How to sent the bug ?
After the alarm ?

Re: Alarm clock not ring on time

Emir1 — Mon, 31 Oct 2016 14:39:48 GMT

Hi @Georges98,

Yes, after the alarm has rung simply follow the steps I mentioned in my previous post to create the bug report. Once it's done, you'll see it in the notification bar and by pressing it you should be presented with options for sharing it. Share it to a cloud based storage and PM me the link to it.

Also, please include step by step instructions on how to recreate the behaviour.

Re: Alarm clock not ring on time

schkr — Wed, 02 Nov 2016 04:42:22 GMT

It seems like the problem was solved when I follow the way what you mentioned. I cleared database of the clock app and i started to use in manual mode. I have not faced any delay yet. If I have any delay next time, I will report in this topic.
Thanks for your interest!

Re: Alarm clock not ring on time

Emir1 — Wed, 02 Nov 2016 08:50:22 GMT

I'm happy to hear that @schkr! I have also forwarded this internally for investigation so in either case we are looking in to it.

Re: Alarm clock not ring on time

Emir1 — Fri, 25 Nov 2016 14:10:10 GMT

Hi @Georges98 and @Ozgarb, I can see that clearing data for the clock app and setting the time manually seems to have helped, could you try to see if it makes a difference for you as well? You can find instructions on how to do so in my previous post here.

Let me know if it worked for you guys as well!

Re: Alarm clock not ring on time

Georges98 — Fri, 25 Nov 2016 18:31:24 GMT

Emir, I clear the clock data
With manual mode alarm clock is fine but with auto mode alarm did not ring as it should

So , Its a bug ...
I will choose manual mode for a while , but the company must fix that bug ....

Re: Alarm clock not ring on time

Emir1 — Mon, 28 Nov 2016 12:43:06 GMT

I am happy to hear that it works with the solution I provided! In addition, I will make sure to forward the automatic setting feedback internally as user feedback.

Re: Alarm clock not ring on time

Georges98 — Tue, 29 Nov 2016 16:49:41 GMT

Will SONY fix that problem ?

Re: Alarm clock not ring on time

Emir1 — Wed, 30 Nov 2016 08:24:41 GMT

I understand your concern, @Georges98, but I'm afraid that I do not have any further information regarding this at this moment.

XperiaM5 time lag after software update

SW6 — Wed, 14 Dec 2016 08:02:07 GMT

After the latest software update to marshmallow, the alarm goes off a few minutes later than usual, and the clock on my device falls behind until restarted.

Re: XperiaM5 time lag after software update

MarlonUk1 — Wed, 14 Dec 2016 10:55:36 GMT

does this happen when you are on safe mode?

since you recently updated your device you can try to perform software repair using Xperia Companion

Re: XperiaM5 time lag after software update

Emir1 — Fri, 16 Dec 2016 09:52:06 GMT

Hey @SW6, I am sorry to hear that.

I posted a reply in this thread previously which seemed to help users experiencing the same behaviour, could you try to see if it helps in your case ass well? You can find the post by clicking here!

Let me know how it went!

Re: Alarm clock not ring on time

SW6 — Tue, 20 Dec 2016 04:31:03 GMT

Hi @Emir...the clock doesn't seem to be lagging anymore, but the alarm still goes off a minute or 2 later...and if I snooze the alarm, the next snooze is also delayed by a few minutes.