topic Re: Updating Sony Xperia Companion in L Series

Updating Sony Xperia Companion

Thomas301 — Tue, 27 Jun 2023 12:00:57 GMT

When I try backing up my Smartphone L1 to Google I get an error message saying 'This browser or app may not be secure. Try using a different browser. If you're already using a supported browser, you can try again to sign in'. Would it be worth updating Xperia companion, and if so how?

Re: Updating Sony Xperia Companion

Anonymous — Tue, 04 Jul 2023 15:38:03 GMT

Hi @Thomas301

Backing up with the Xperia Companion might not work, as the device is a bit old.

But, why don't you try the instructions here to backup using Google and check: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX915801

Re: Updating Sony Xperia Companion

Thomas301 — Tue, 04 Jul 2023 15:49:59 GMT

Thanks EMS_MO72,

I'll try this sometime and get back to you when I've tried it.

Re: Updating Sony Xperia Companion

Thomas301 — Tue, 04 Jul 2023 19:35:05 GMT

In these instructions, in Settings I cannot see system.

Re: Updating Sony Xperia Companion

Thomas301 — Wed, 05 Jul 2023 08:59:00 GMT

I’m afraid this hasn’t worked. In the instructions, in settings I can’t see System. If I tap Backup & reset-more-Manual backup-SD card-Online account I get an error message saying ‘Online account error, could not connect to online account.

Re: Updating Sony Xperia Companion

Anonymous — Wed, 05 Jul 2023 13:27:31 GMT

Is your Google account registered on the phone properly?

Re: Updating Sony Xperia Companion

Thomas301 — Wed, 05 Jul 2023 13:31:24 GMT

How do I check this?.

Re: Updating Sony Xperia Companion

Thomas301 — Wed, 05 Jul 2023 20:08:09 GMT

With settings-Accounts and Sync-Add Account-Google-e mail-next I get a message saying 'This account already exists on your device', should I create a new account on my phone?.

Re: Updating Sony Xperia Companion

Piscie — Thu, 06 Jul 2023 15:58:20 GMT

Hey @Thomas301 yes, you can try to delete the existing Google account and add it again, or add different one if possible, then back up to Google Drive: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/00243159

Re: Updating Sony Xperia Companion

Thomas301 — Fri, 07 Jul 2023 13:16:33 GMT

How do I delete my existing Google account from my phone?.

Re: Updating Sony Xperia Companion

Anonymous — Fri, 07 Jul 2023 16:21:32 GMT

I believe you will need to reset the whole device.

But you can add another account

Re: Updating Sony Xperia Companion

Thomas301 — Sat, 08 Jul 2023 16:14:48 GMT

Thanks, I'll have another go at creating a new account when my phone is charged.

Re: Updating Sony Xperia Companion

Thomas301 — Mon, 10 Jul 2023 12:08:40 GMT

I managed to remove my Google account and get a new one so I'll try a backup again sometime.

Re: Updating Sony Xperia Companion

Piscie — Tue, 11 Jul 2023 16:27:25 GMT

Hey @Thomas301, great! Keep us updated on the outcome of the backup.

Re: Updating Sony Xperia Companion

Thomas301 — Wed, 12 Jul 2023 13:21:47 GMT

I tapped BackUp and restore-SD card-online account and it is now trying to sign in. Wi-fi is connected.

Re: Updating Sony Xperia Companion

Piscie — Wed, 12 Jul 2023 16:07:44 GMT

@Thomas301 make sure to enable the Automatic backup setting: System - Backup - enable it and make sure your Google account is saved.

Re: Updating Sony Xperia Companion

Thomas301 — Thu, 13 Jul 2023 09:02:15 GMT

How do I make sure my Google account is saved?.

Re: Updating Sony Xperia Companion

Thomas301 — Fri, 14 Jul 2023 15:46:35 GMT

My phone is now trying to sign into my Google account. It seems to be difficult to sign in after my phone has been off. I shall have to leave my phone on until it does sign in.

Re: Updating Sony Xperia Companion

Thomas301 — Mon, 17 Jul 2023 09:18:49 GMT

I have done a factory restore before which you suggested on 30th July 2021 but still had the same problem.

Re: Updating Sony Xperia Companion

Anonymous — Tue, 18 Jul 2023 16:04:21 GMT

@Thomas301

Can you go to Settings > Accounts & sync > Google , and add an account if you didn't find any registered. If you found an existing account, then this is the one registered on your phone.