topic Re: Sony Xperia Companion in L Series

Sony Xperia Companion

Thomas301 — Mon, 12 Jul 2021 11:35:53 GMT

When I try to backup my phone to Google I get the attached error message.

Re: Sony Xperia Companion

Anonymous — Mon, 12 Jul 2021 15:50:55 GMT

Can you let me know what is the model of your device please?

Re: Sony Xperia Companion

Thomas301 — Mon, 12 Jul 2021 16:29:31 GMT

Yes, its Xperia L1 G3311

Re: Sony Xperia Companion

Anonymous — Tue, 13 Jul 2021 14:43:14 GMT

I would highly recommend to backup your data directly to your Google account as Xperia Companion sometimes glitches with backup.

You can check the backup instructions here

Re: Sony Xperia Companion

Thomas301 — Tue, 13 Jul 2021 16:39:18 GMT

OK EMS_MO72

thanks for this suggestion, I'll go ahead with this.

Re: Sony Xperia Companion

Anonymous — Tue, 13 Jul 2021 17:03:25 GMT

You're most welcome at anytime.

Re: Sony Xperia Companion

Thomas301 — Thu, 15 Jul 2021 11:32:32 GMT

When I try to backup my phone from my Sony Xperia L1 G3313 I go to settings - backup and reset - manual backup and select my online Google account, but get an error message saying 'Online account error, could not connect to online account'.

Re: Sony Xperia Companion

Anonymous — Thu, 15 Jul 2021 13:23:21 GMT

Can you try to log in to your Google account from any browser and make sure that you can sign in properly?

Also, check the instructions in this link if you still get the same error: https://support.google.com/android/answer/9455149?hl=en

Re: Sony Xperia Companion

Thomas301 — Sat, 17 Jul 2021 13:04:38 GMT

I can log into my Google account using Internet Explorer. At the moment I'm not getting the option on my phone to back up my files to my google account as you'll see from the enclosed screenshot, but when I do it still can't connect me to the server. I can't backup my phone to my Google account with Internet explorer as the default browser.

Re: Sony Xperia Companion

Anonymous — Tue, 20 Jul 2021 16:42:58 GMT

I think you need to do factory data reset to your device.

Try to backup your data with another way, maybe transfer the data to a PC or a memory card and try the factory data reset and check again.

Re: Sony Xperia Companion

Thomas301 — Wed, 21 Jul 2021 17:00:40 GMT

I have tried backing up my phone to my computer with Sony Xperia companion but get the enclosed screen messages. I restarted my phone but still get error messages.

Re: Sony Xperia Companion

Anonymous — Fri, 23 Jul 2021 13:29:35 GMT

Can you try to transfer the data to the computer without using Xperia Companion until you reset the device?

Re: Sony Xperia Companion

Thomas301 — Sat, 24 Jul 2021 08:55:29 GMT

How do I do this?.

Re: Sony Xperia Companion

Anonymous — Tue, 27 Jul 2021 11:38:58 GMT

Try these steps and check:

To back up files to your computer

Unlock the screen of the phone and connect it to a computer with a USB cable.
On your phone: if prompted to Allow access, tap Allow.
On your phone: drag down the status bar, then tap Android system next to (USB icon) > Tap for more options > File transfer. This will allow the computer to detect your phone.
On your computer: open File Explorer and find and select which files to back up from your phone.
On your computer: copy/paste or drag and drop the files to a location on your computer.

Re: Sony Xperia Companion

Thomas301 — Wed, 28 Jul 2021 14:54:01 GMT

I've done this but still can't sign into my google account from Sony Xperia companion or from my phone to backup files to my google account. I still get the same error message as above.

Re: Sony Xperia Companion

Anonymous — Thu, 29 Jul 2021 08:35:52 GMT

Yeah, that's why you need to perform factory data reset to solve the issue with the Google account on your device.

Re: Sony Xperia Companion

Thomas301 — Thu, 29 Jul 2021 13:11:02 GMT

I can't connect to my google account on my device even after performing a factory restore.

Re: Sony Xperia Companion

Anonymous — Mon, 02 Aug 2021 14:15:03 GMT

Do you still get the same error message after the factory data reset?

Re: Sony Xperia Companion

Thomas301 — Tue, 03 Aug 2021 11:48:45 GMT

Yes I do.

Re: Sony Xperia Companion

Anonymous — Thu, 05 Aug 2021 16:14:57 GMT

Can you try the exact instructions in this link to perform software repair without asking you about the Google account thing?

https://bit.ly/3whYBZ8