topic Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use in Android TV

Bravia/Android keeps rebooting every 2-3 hours whilst in use

RobinPeter — Sun, 21 Nov 2021 11:20:23 GMT

Hello All,

I have searched for this subject with no success?

My 10 month old Bravia Android (KD43XH8096BU) keeps rebooting/restarting every 2 or 3 hours

whilst we are using it?

Is it a problem since a update? Has anyone else experienced the same?

Sometimes the volume stops working too & I have to unplug it(TV) for a minute to get it back!!

What are the recomendations for curing it?

Thanx in advance folks.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

Eskimosony — Sun, 21 Nov 2021 23:29:42 GMT

Try two simple things first, brand new batteries in the remote and a factory reset. It could be spurious output from the remote or a third party app causing the problem. Fingers crossed either of those fixed it.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

ExpatScot — Wed, 01 Dec 2021 08:26:30 GMT

Not for me - persists after resetting.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

Eskimosony — Wed, 01 Dec 2021 09:14:27 GMT

Same Model? If so contact Sony Support

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

RobinPeter — Wed, 01 Dec 2021 11:22:15 GMT

Eskimosony.

I have tried a power reset with the remote control & thought it had cleared it, but I'm not so sure?

Of course it means being in the room to see it happen & that isn't always possible!!

Have you the contact details for the Sony Support you suggest please?

Thank-you

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

Eskimosony — Wed, 01 Dec 2021 12:09:59 GMT

https://services.sony.co.uk/supportmvc/en/Contact?cat=televisions-projectors

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

RobinPeter — Wed, 01 Dec 2021 13:04:02 GMT

Thank-you so much. I have done a few of the suggestions on there now and will wait and see if they work during viewings in the next few days!!

Thank-you again.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

Eskimosony — Wed, 01 Dec 2021 13:24:42 GMT

Ace, Robin if it fixes it be sure to come back and tell us and mark the solution for other users👍

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

SimboSims — Wed, 01 Dec 2021 15:14:52 GMT

My Bravia has exactly the same problem - pure random event and can't replicate. Back to John Lewis service centre who changed the mainboard and it rebooted twice on restarting with latest firmware. AV forums tend to think it's a firmware problem as it is a common event since its release and can only be fixed with a new firmware whenever it will be available.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

Eskimosony — Wed, 01 Dec 2021 15:19:27 GMT

Good luck with that firmware update...it's 1x a year if you are lucky...

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

ExpatScot — Wed, 01 Dec 2021 16:51:10 GMT

I agree, firmware updates take forever normally but if enough people make a fuss, they might do something about it. We can only hope!

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

SimboSims — Wed, 01 Dec 2021 18:02:55 GMT

Do you know if you can roll back to a previous firmware version ?

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

Eskimosony — Wed, 01 Dec 2021 18:26:21 GMT

Unfortunately no, you cannot rollback your firmware and you cannot Root the TV either. Sony have stipulated this.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

HannahEd01 — Tue, 07 Dec 2021 14:47:18 GMT

Hey guys, try the below:

-Update firmware

-Disabling the interactive application* (HbbTV)
Go to: [HOME] > [Settings] > [Channel Setup] > [Digital setup] >[Interactive Application Setup] > [Interactive Application] > [OFF]
*The availability of the "Interactive Application" feature depends on your country.

-Turning off [Update Guide in standby] setting
Go to: [HOME] > [Settings] > [Digital Setup] > [Guide setup] > [Update Guide in standby] > [OFF]

-Use Wifi instead of LAN

-Perform a Factory Reset

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

shahayhu — Fri, 10 Dec 2021 14:43:10 GMT

I’ve spoken to Sony and they are well aware of the problem. They said they are working on a fix and will release it ASAP.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

ExpatScot — Fri, 17 Dec 2021 09:39:48 GMT

I have done all the suggestions on this thread and spent hours trying to fix it.

None work.

It's a software issue that SONY need to sort out and quickly.

The constant restarting and other issues are hugely irritating.

ASPS with SONY seems to be once a year if we're lucky.

I'm not holding my breath.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

ExpatScot — Fri, 17 Dec 2021 09:41:10 GMT

Nope - still an issue. Now spent hours trying to fix.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

henry.lind — Sat, 18 Dec 2021 20:29:21 GMT

Hi there,

Do a soft reboot via the remote control and make sure your FirmWare is up to date. Also, put update to automatic if you are connected to the internet.

Per

Sony Support

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

RobinPeter — Thu, 23 Dec 2021 02:07:21 GMT

Thank-you henry.lind

This worked a treat & I would recommend it to anyone else having the same problem.

Merry Christmas & a Happy New Year everyone.

Re: Bravia/Android keeps rebooting every 2-3 hours whilst in use

ExpatScot — Thu, 23 Dec 2021 16:51:25 GMT

Firstly, my TV has always been connected to the internet over wifi with automatic updates enabled. They have never worked.

All updates until now have been done manually via the Sony UK Support website manual using a PC and USB drive transfer.

In the last couple of days, there has been an update to the Firmware and I selected this manually.

Current version of Android O/S is 9 build number 6.71651

The update has taken place over wifi and I will monitor progress.

Hopefully these issues have now been resolved.