topic Re: Unable to start BBC iPlayer after watching Netflix in Android TV

Unable to start BBC iPlayer after watching Netflix

Jools1964 — Tue, 27 Apr 2021 13:46:24 GMT

When, after watching either Amazon Prime or Netflix, I start BBC iPlayer (or ITV Hub, or All 4), the screen goes blank, then an error message ('An error has occurred. Please try again later') is displayed after 10-15s.

So, in order to watch BBC iPlayer I have to reboot the TV. I have a KD-49XE9005.

Is there any resolution to this?

Thanks in anticipation

Julian

Re: Unable to start BBC iPlayer after watching Netflix

Joe_Dohn — Fri, 02 Apr 2021 13:44:25 GMT

Do you have the latest software version installed on your TV?

Re: Unable to start BBC iPlayer after watching Netflix

Jools1964 — Sat, 03 Apr 2021 20:09:16 GMT

Hi

I have the most up-to-date version: PKG6.7140

Regards
Julian

Re: Unable to start BBC iPlayer after watching Netflix

Piscie — Tue, 13 Apr 2021 15:04:39 GMT

Hi Jools1964 , do you have an aerial connected to get YouView services or a Setup Box ?

Re: Unable to start BBC iPlayer after watching Netflix

Jools1964 — Mon, 26 Apr 2021 14:41:12 GMT

The TV is connected via an aerial to get broadcasts. But iPlayer comes through the internet connection.

Re: Unable to start BBC iPlayer after watching Netflix

royabrown2 — Mon, 26 Apr 2021 20:46:25 GMT

@Jools1964

You say ‘an error’.

It would be enormously helpful if you could say what the error is; not having this greatly impacts any help we might be able to offer.

Re: Unable to start BBC iPlayer after watching Netflix

Jools1964 — Tue, 27 Apr 2021 13:45:05 GMT

The error is "An error has occurred. Please try again later"

That's it. The error is persistent until I restart the TV.

Thanks

Re: Unable to start BBC iPlayer after watching Netflix

Joe_Dohn — Tue, 27 Apr 2021 13:54:50 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power.

Re: Unable to start BBC iPlayer after watching Netflix

Jools1964 — Thu, 20 May 2021 19:56:28 GMT

I've cleared the data cache several times. Restarting will load BBC iPlayer, however, after using another application BBC iPlayer no longer loads.

I feel the last resort is to do a factory reset.

Re: Unable to start BBC iPlayer after watching Netflix

Piscie — Tue, 25 May 2021 14:42:03 GMT

Hi Jools1964, try to update the software first as it might be a software issue ( the latest version should be 6.7140 )

Re: Unable to start BBC iPlayer after watching Netflix

Jools1964 — Tue, 08 Jun 2021 11:42:56 GMT

Update

The software version is PKG6.7165. This was an update within the last week (7th Jun 2021)

However, the problem still persists.

The problem occurs when I switch on the TV, I then start BBC iPlayer and it fails with the error message "An error has occurred. Please try again later".

I then have to restart the TV at which point BBC iPlayer works. It continues to work until I switch off the TV.

I have regularly cleared the cache, it's currently at 78MB (The TV has 8GB storage, there's 6GB storage free)

The problem also occurs with All4, My5 and ITVHub but not with YouTube, Netflix or Amazon Prime.

Re: Unable to start BBC iPlayer after watching Netflix

Joe_Dohn — Tue, 08 Jun 2021 14:07:30 GMT

As much as I hate to recommend this, but your best bet at this point would be a full factory reset since there seems to be some sort of corrupt setting or file that's causing this.