https://community.sony.no/t5/android-tv/poor-customer-service/m-p/3786263#M53315 <P>Has anyone had any problems with Sony poor customer service. I bought a Sony KD-55AF9 television as I have always liked a decent TV. This is not a cheap TV cost over £3000 and was originally pleased with the quality. After about 8 month I started to see screen burn on the bottom of the screen not sure why as I dont pause the TV for any length of time. Looking closer it was the SKY News logo and banner burnt into the bottom of the screen. After this I lost my vision and through covid was back and forward to hospital and I'm awaiting further surgery now. When my vision got a bit better I tried the screen refresh (doesnt work) and contacted Sony and tried their trouble shooting. I have now been told because it is over 12 month I have to pay for a repair on this £3000 tv??? I have never had this on any other TV I have had and after this episode will never purchase another Sony product.</P> Tue, 23 Mar 2021 11:08:22 GMT Roystc 2021-03-23T11:08:22Z https://community.sony.no/t5/android-tv/poor-customer-service/m-p/3786263#M53315 <P>Has anyone had any problems with Sony poor customer service. I bought a Sony KD-55AF9 television as I have always liked a decent TV. This is not a cheap TV cost over £3000 and was originally pleased with the quality. After about 8 month I started to see screen burn on the bottom of the screen not sure why as I dont pause the TV for any length of time. Looking closer it was the SKY News logo and banner burnt into the bottom of the screen. After this I lost my vision and through covid was back and forward to hospital and I'm awaiting further surgery now. When my vision got a bit better I tried the screen refresh (doesnt work) and contacted Sony and tried their trouble shooting. I have now been told because it is over 12 month I have to pay for a repair on this £3000 tv??? I have never had this on any other TV I have had and after this episode will never purchase another Sony product.</P> Tue, 23 Mar 2021 11:08:22 GMT https://community.sony.no/t5/android-tv/poor-customer-service/m-p/3786263#M53315 Roystc 2021-03-23T11:08:22Z https://community.sony.no/t5/android-tv/poor-customer-service/m-p/3786542#M53347 <P>Hi,</P> <P>&nbsp;</P> <P>That's an unfortunate situation indeed and I'm sorry to hear that you had so much trouble.</P> <P>However, please understand that the support team has it's guidelines.</P> <P>I would recommend to get in touch with them again and ask for goodwill.</P> <P>&nbsp;</P> <P>Cheers</P> <P>Peter</P> Wed, 24 Mar 2021 07:28:38 GMT https://community.sony.no/t5/android-tv/poor-customer-service/m-p/3786542#M53347 Peter_S. 2021-03-24T07:28:38Z