topic Betreff: Sony Bravia No longer displaying Dolby Vision in Android TV

Sony Bravia No longer displaying Dolby Vision

Ryanh75 — Fri, 26 Feb 2021 09:35:35 GMT

Hi. I have the SONY Bravia KD49XH9505BU, bought it about 2 weeks ago. At first it was fantastic and watching things in Dolby Vision (Disney+) was incredible. However, since an update was installed 24th Feb, Dolby Vision is no longer available when watching Disney+. The picture is nowhere near as good as it was. I have restored factory settings, rebooted my router and SkyQ box and nothing has worked. I think I may have to send it back. If anyone has any ideas that would be great. Thanks.

Betreff: Sony Bravia No longer displaying Dolby Vision

Peter_S. — Fri, 26 Feb 2021 10:55:49 GMT

Hi,

Can you please check in the Google Play Store if the Disney+ App is up-to-date?

Cheers
Peter

Betreff: Sony Bravia No longer displaying Dolby Vision

Ryanh75 — Fri, 26 Feb 2021 11:27:46 GMT

Hi Peter. It is. But I watch through the SKYQ Box. When I bought the tv 2 weeks ago the content was displaying as Dolby Vision. I have spoken with Sony who couldn't offer a solution and I have done 2 factory settings as well as rebooting our router and the box itself. The TV only displays DV content from the blu-ray player now.

Betreff: Sony Bravia No longer displaying Dolby Vision

Bydandie — Fri, 26 Feb 2021 13:04:29 GMT

SkyQ doesn't support Dolby Vision at all (and never has done, the best it does on v2 and v3 boxes is HLG). The Disney+ app has lost 4K support on a range of apps recently, but these are being added back after the release of Star for some reason).

If I watch Disney+ on the AppleTV it reports as DV the same as on my Bravia (XH8505), but Sky Q is HD (it was UHD in the past from memory).

Re: Betreff: Sony Bravia No longer displaying Dolby Vision

Joe_Dohn — Wed, 10 Mar 2021 15:08:58 GMT

@Ryanh75 Does the app not show Dolby Vision on the TV as well?

Re: Betreff: Sony Bravia No longer displaying Dolby Vision

Bydandie — Wed, 10 Mar 2021 15:38:46 GMT

It does indeed

Betreff: Sony Bravia No longer displaying Dolby Vision

Ryanh75 — Wed, 10 Mar 2021 15:44:24 GMT

Hi, the app does display DV even through the SkyQ box. At least, the TV did give me the option. Then it stopped.

I can watch DV when on D+ and Netflix apps through the TV so all is well. What I didn’t know was that D+ stop some films having the option of DV, randomly.

Re: Betreff: Sony Bravia No longer displaying Dolby Vision

Ryanh75 — Wed, 10 Mar 2021 15:46:25 GMT

It does. It’s my first android/UHD tv so a few things were confusing. For example, Avatar was Dolby Vision on Disney+ when I first watched it but now it isn’t. It’s nothing to do with the TV but to do with decisions made at Disney.

Betreff: Sony Bravia No longer displaying Dolby Vision

Bydandie — Wed, 10 Mar 2021 15:47:16 GMT

I can assure you that no Sky Q box has ever supported an HDR format above HLG. Therefore, you cannot have watched D+ in DV via the Sky Q box.

Betreff: Sony Bravia No longer displaying Dolby Vision

Ryanh75 — Wed, 10 Mar 2021 15:52:38 GMT

Re: Betreff: Sony Bravia No longer displaying Dolby Vision

Joe_Dohn — Tue, 16 Mar 2021 13:43:48 GMT

@Ryanh75 Since you have the app on the TV, there's no "issue" per se. If you're absolutely sure it was working on Sky Q before, try reaching out to Sky support for a confirmation.

I don't use the app myself, so unless Sky support reports differently, I'm inclined to agree with @Bydandie 's opinion.

Hope this helps!

- JD