topic Re: Input/timer bar cant be turned off SONY KD49XG8305 in Android TV

Input/timer bar cant be turned off SONY KD49XG8305

Molyslip44 — Tue, 26 Jan 2021 13:41:16 GMT

I'm sorry to raise this subject again but it's driving me mad. Lots of help and advice available but the options aren't available on my TV or I haven't found them!

Press the [HOME] button on the remote control
Scroll down to 'Settings' and press [OK]
Select 'Channel Setup' and press [OK] Option not displayed
Scroll down to 'Info banner' and press [OK] Option not displayed
Select 'Off' and press [OK[
Then return out of everything

Is there another option that may be hidden elsewhere?

Re: Input/timer bar cant be turned off SONY KD49XG8305

Joe_Dohn — Wed, 27 Jan 2021 17:13:58 GMT

If you have the latest software version installed on your TV, you can disable the info banner under Settings - Watching TV - Info Banner.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molyslip44 — Thu, 28 Jan 2021 15:26:25 GMT

I'm new to this so apologies...

KUDOS reply doesn't work as since the latest update suggested actions are not available or displayed

in the Settings menu. e.g. 'Info Banner'

Perhaps the issue is why has the content of the SETTINGS menu changed since the latest update?

Help appreciated.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Joe_Dohn — Thu, 28 Jan 2021 16:42:59 GMT

Could you tell us what software version you have on your TV?

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Sun, 31 Jan 2021 15:38:04 GMT

The latest version V6.7140 is installed on my TV. My feeling is that something is wrong with the SETTINGS menus as some of the sub menus aren't there or greyed out. If this can be resolved the original question might be resolved. Hope you can help. Thanks, G

Re: Input/timer bar cant be turned off SONY KD49XG8305

LightFoot — Sun, 31 Jan 2021 17:03:00 GMT

Hi @Molysony @Molyslip44 Does your Menu look like below. Note I have my Info banner turned off.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Mon, 01 Feb 2021 12:09:09 GMT

Hi Thanks for your reply. On the screen you've shown I only have:

Channel setup

Parental Controls

External Inputs

Recording Device Setup

The crucial INFO BANNER isn't there!

Is there a solution? Thanks for your help

Re: Input/timer bar cant be turned off SONY KD49XG8305

HannahEd01 — Mon, 01 Feb 2021 16:14:45 GMT

Hi, the info banner option is inside the external inputs. Let me know if that helped.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Mon, 01 Feb 2021 17:11:10 GMT

The content of the MANAGE INPUT menu has the following:

Digital -Hide

General Satelite - Hide

Prefered Satelite - Hide

CAM service list - hide

Analogue - Hide

Streaming Channels/HDMI 1/ HDMI 2/ HDMI3/ARC/HDMI 4/A/V Component and Screen Mirroring.

I have checked all of them and they don't seem to offer any solution to the problem.

Any further suggestions appreciated.

Many thanks

Re: Input/timer bar cant be turned off SONY KD49XG8305

jonH68 — Mon, 01 Feb 2021 23:36:43 GMT

Exactly the same problem on my KD49XG9005.

Making TV viewing almost impossible with no solution in sight.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molyslip44 — Tue, 02 Feb 2021 11:32:10 GMT

Thanks for letting me know I'm not alone with this issue. Definitely not acceptable if SONY doesn't have a solution.

Will wait to see if anyone else has a workaround or I'll post again with a different approach to the issue.

Re: Input/timer bar cant be turned off SONY KD49XG8305

HannahEd01 — Fri, 05 Feb 2021 16:37:30 GMT

Hi guys, it seems like many models doesn't have this option for some reason, I've read on other threads that Sony is aware an investigating the issue with their engineers. Nothing else tho.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Sat, 06 Feb 2021 11:40:26 GMT

Hi Thanks for your info. After digging deeper I came across the same info too. Glad I wasn't alone. Just wonder how long it will take SONY to resolve? Let's hope soon.

Re: Input/timer bar cant be turned off SONY KD49XG8305

HannahEd01 — Thu, 11 Feb 2021 15:32:49 GMT

Hey, I thought this would be useful, someone posted about the issue and Sony replied:" We have escalated your case to our technical team for investigation. However, we cannot provide any further information at the moment, as the investigation is still ongoing. " So no updates yet. Did you try contacting them?

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Thu, 11 Feb 2021 15:49:03 GMT

Hi Hannah

Thanks for the update. I haven't contacted SONY yet but I expect my patience will wear thin and I'll be motivated to do so. Meanwhile, I'll continue to follow the community.

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Thu, 25 Mar 2021 12:36:35 GMT

Hi to those who have responded previously. Yesterday I did a factory reset which, happily was very easy, and the main issues are still there; drop-down channel/timer bar and items missing or greyed out within the settings panel.

It's now over 3 (?) months since the update V6.7140 which created the issue. How long does SONY think this is acceptable? The item might have been escalated within the SONY organisation but it's still not been resolved!!

Re: Input/timer bar cant be turned off SONY KD49XG8305

HannahEd01 — Tue, 30 Mar 2021 12:40:40 GMT

Hi Molysony, could you tell me which options are greyed out on the Menu?

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Tue, 30 Mar 2021 16:27:04 GMT

Having carried out the factory re-set the settings menu now reads:

Set your device name

Watching TV

Display and sound

Network and internet

Accounts and sign in

APPS

Device preferences

Remotes and accessories

All the sub menus work too BUT there's still no way of finding an input to enable the ability to stop the time-bar/channel drop-down banner. In addition since the firmware update 90% of the time when switching on the TV I have to use the mains on/off switch to get a picture/sound and wait while it goes through the restart procedure'. Sometimes I get sound and no picture and sometimes it works perfectly. Not too impressed with my SONY TV. If it worked as it should and used to I'd be a delighted owner.

Re: Input/timer bar cant be turned off SONY KD49XG8305

HannahEd01 — Thu, 01 Apr 2021 14:59:46 GMT

Hi Molysony, so far you got the right menus, Try the following for the info banner:

Press Home and navigate to Settings

Open ‘Watching TV’

Change the toggle of the setting ‘Info banner’ to OFF

For XG90 and XG83 models this option isn't available. Are you connecting your external devices directly to the TV or through an audio system?

The issue of the TV loosing the sound and the picture, is it related to the info banner poping up?

Re: Input/timer bar cant be turned off SONY KD49XG8305

Molysony — Thu, 01 Apr 2021 15:31:51 GMT

Trying the following for the info banner is the issue:

as the setting ‘Info banner’ to OFF is just not there!

All the external devices go through an audio system/receiver (Denon AVR-X3500H)

In answer to the issue of the TV losing the sound and the picture, is it related to the info banner poping up?

No, I don't think so. It's been an issue since the firmware update from SONY. And the issue isn't consistent.

I hope that helps and thank you for your insight.