topic Re: Sony XH90/X900h VRR and ALLM in Android TV

Sony XH90/X900h VRR and ALLM

voodoo_84 — Sat, 09 Jan 2021 09:33:38 GMT

Hi, there are a lot of rumours, including responses from costumer service advisors and amended webpages that suggest VRR and ALLM support via a firmware update will no longer be coming, can anyone confirm this?

This is my first Sony TV and I can genuinely say communication around well known issues with the TV has been dreadful.

Thanks

Re: Sony XH90/X900h VRR and ALLM

bikeeandy — Sun, 10 Jan 2021 07:10:48 GMT

Sony UK web site still shows VRR and ALLM will be coming via firmware update...

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xh9296/articles/00254857

There used to be a section on the Sony UK web site for 'PS5 Ready' tv's, which featured the X900H, but that appears to have disappeared.

However, FOMO is saying it has been dropped...
https://youtu.be/dfaB1jWtbIc

I bought this tv (back in November) specifically for when I (eventually) manage to get a PS5. I would NOT have purchased it if VRR and ALLM were never going to be present on it.

Sony UK: You sold me something which appears to no longer be 'PS5 Ready' - what are you going to do about it?

Re: Sony XH90/X900h VRR and ALLM

Boris_GB — Sun, 10 Jan 2021 08:10:16 GMT

This is really bad news if this is true..

I purchased the X900H solely for the PS5 and Xbox Series console launches and Sony marketing this T.V with the 4K@120hz, VRR and ALLM were the main reasons i chose this model over an LG OLED.

With this news now blowing up online it is now evident these models have been falsely advertised and marketed if indeed Sony have decided to abandon it`s promised feature updates.

Anybody have any idea what grounds we would have to return or exchange this TV for a model that supports these features ?

Sony scrubs VRR and ALLM upgrade from X900H / X90H TV support pages | Windows Central

Re: Sony XH90/X900h VRR and ALLM

Rickaujla10 — Sun, 10 Jan 2021 08:55:34 GMT

This is an absolute joke if Sony do not get these features onto this TV after promising only reason I brough the dam thing was for hdmi 2.1 VRR and ALM which were promised features! My second Sony TV but it will certainly be my last product should this not be sorted. My ps5 has been nothing but a disappointment also with odd noises and random shut downs. I am looking at what potentially trading standards would do for us in the UK regarding the TV if anyone else has some info as we need to fight this together!

Re: Sony XH90/X900h VRR and ALLM

wiggly71 — Sun, 10 Jan 2021 09:11:59 GMT

Totaly same as you guys I bought this tv in october ready for console launches sony was cutting it fine with the 4k 120 fps update they did do it before the ps5 and series x launched but it was not very good 4k 120fos mode was very blurry they did fix this after it's not perfect on series x it a little better on ps5 . Now there's rumour of pulling vrr and alllm these are the main reasons I bought the tv it was sold as the tv for the ps5 now it disappeared. I have always bought samsung this tv was better spec than the samsung of similar price it and it all including 2 HDMI 2.1 ports to say I'm disappointed is a understament and to say sony is keeping quite says it all

Re: Sony XH90/X900h VRR and ALLM

voodoo_84 — Sun, 10 Jan 2021 09:43:51 GMT

Same here, if it wasn’t for those features I would have gone for either the CX or BX, although the burn risk (probably small) made me pause for thought. At least LG have been communicating and actively patching to address issues.

I won’t buy Sony again if things aren’t addressed properly, was about to buy a UBP-X700B.

I am well outside the retail return window (purchased in September) so don’t think the retailer will be interested

this may be a route

https://www.citizensadvice.org.uk/consumer/template-letters/letters/problems-with-services/letter-to-claim-damages-for-misrepresented-goods-and-services/

I really hope it’s a massive over reaction to a misunderstanding, but wouldn’t take much for Sony to say something either way. It’s going to hit their sales, I noticed the 2021 J models have also been promised the features but via firmware...

Re: Sony XH90/X900h VRR and ALLM

wiggly71 — Sun, 10 Jan 2021 10:02:11 GMT

Re: Sony XH90/X900h VRR and ALLM

wiggly71 — Sun, 10 Jan 2021 10:04:14 GMT

The X900 is the US code I hope your right but i can't see them pulling it in the US and not here..

Re: Sony XH90/X900h VRR and ALLM

voodoo_84 — Sun, 10 Jan 2021 10:42:31 GMT

The UK site still shows the features as coming via future firmware,

https://www.sony.co.uk/electronics/support/articles/00254857

would definitely be worth saving this.

Re: Sony XH90/X900h VRR and ALLM

wiggly71 — Sun, 10 Jan 2021 11:19:38 GMT

God voodoo I do hope your right 🙏🙏🙏🙏 but if I'm honest can you honestly see they will install on UK tv's and not in the US will wait and see if sony come out to confirm or deny this. Sony the ball is in your court now this is blowing up all over the internet the longer you wait to give us an answer the longer people are loosing trust in the sony brand..

Re: Sony XH90/X900h VRR and ALLM

voodoo_84 — Sun, 10 Jan 2021 11:24:12 GMT

No, agreed, not a chance they will update the firmware in some regions and not others. I hope at the very least that page gives us some recourse if they in fact do drop the features.

Re: Sony XH90/X900h VRR and ALLM

Bob_M81 — Sun, 10 Jan 2021 11:25:13 GMT

Same here I've bought this tv only because of all the promised HDMI 2.1 futures advertised by Sony to use with my Series X and now they canceled VRR and this is a joke from their side if I woul know that before I will go with CX instead and never bought this tv in my opinion it's ridiculous and now I even can't get it back because I've bought it before Xbox was released to get my setup ready for it! Sony I would like a refund or swap for a HDMI 2.1 TV SET READY !!!!!!

Re: Sony XH90/X900h VRR and ALLM

winiarkowy — Sun, 10 Jan 2021 12:07:17 GMT

I hope it's only a next delay and not definitely cancellation of VRR and ALLM update in the future. I bought mine XH90 in October in Poland and also especially for PS5 which I own from the very release date and now this...

This table showing features was changed only on the US site probably because in other countries like EU etc. is still showed like the update will be released in the future.

Maybe this (update) will happen at the same time for PS5 later this year? Hope so...

Re: Sony XH90/X900h VRR and ALLM

royabrown2 — Sun, 10 Jan 2021 21:15:38 GMT

Everyone

Your remedy in the UK is based on the 2015 Consumer Rights Act.

If you bought these TVs on the strength of a representation from Sony that they would have the features necessary for you to get the full benefit of Sony’s own PS5, even if that was just promised as a coming update, and that update has now been pulled, then you were mis-sold, under both the ‘fitness for purpose’ and ‘as described’ criteria, and are entitled to return the goods for repair or replacement. But not, curiously, for a full refund, technically.

However, given that repair is inappropriate, and direct replacement is not a remedy, then you should have every right to ask for the set to be replaced with one that does have the promised features.

And while you don’t need to actually have a PS5 to seek redress as above, owning one or having one on order is a powerful indicator that you will suffer practical impairment of your full enjoyment of your PS5 if the TV does not do what was promised.

I would suggest at this stage, you write to the retailer who sold you the TV, and your credit card provider if you bought it that way (even if only for the deposit) stating the above, and asking them to get in touch with Sony to resolve your concerns.

Collective (class) action in the UK is fraught with difficulties; individual action as above is not. And your ultimate redress, the ‘Small Claims Court’ (though it’s called something else these days) is easy and cheap, and the retailers, credit card companies, and Sony, know that.

Not that you can act against Sony, you can only act against the retailer or credit card company; but you can bet they won’t take the hit, and will be on, in turn, for redress from Sony.

So Sony will end up carrying this. But I saw no mass recall in 2015 when the promised recording facilities in YouView were dropped, so don’t rely on Sony stepping up for this issue, unless their arm is firmly twisted.

Re: Sony XH90/X900h VRR and ALLM

bikeeandy — Sun, 10 Jan 2021 12:37:25 GMT

As this is a Sony community website, it'd be nice to think that someone from Sony actually looks at the comments and can give us an official response. Doesn't seem like a lot to ask?

Re: Sony XH90/X900h VRR and ALLM

serg1988 — Sun, 10 Jan 2021 12:44:32 GMT

I will definitely look into this, as I bought mine from a Sony Centre back in September ahead of the XSX launch.

Re: Sony XH90/X900h VRR and ALLM

apuk2004 — Sun, 10 Jan 2021 12:48:42 GMT

Guys

Looking to buy a XH92 for £850

https://centresdirect.co.uk/p-38576-sony-bravia-kd55xh9296bu-55-full-array-led-4k-hdr-android-tv.aspx

So are we saying this TV will not be getting VRR and ALLM features even tho it clearly advertises it on that page!?

The deal ends today and I'm tempted but if new models come out this year that have full 2.1 support I'd be really disappointed and will regret buying it.

Also do you know if 2020 models with get Google TV. I have a ps5 and stadia

Re: Sony XH90/X900h VRR and ALLM

voodoo_84 — Sun, 10 Jan 2021 12:58:06 GMT

If you are going to be gaming and are looking for gaming features I would hold off at the moment. If you are using it for movies/Netflix etc it’s still a good set for that price.

Re: Sony XH90/X900h VRR and ALLM

wiggly71 — Sun, 10 Jan 2021 12:58:15 GMT

My advise m8 is wait we all was promised it in a update for the xh90

Re: Sony XH90/X900h VRR and ALLM

bikeeandy — Sun, 10 Jan 2021 13:01:23 GMT

That's what we're trying to establish. A few of the usually reliable online review sites are saying Sony are burying the functionality.

Have just noticed that it's also still on the Sony UK site page for the tv...

https://www.sony.co.uk/electronics/televisions/xh90-series/specifications

It's under the 'Features specified in HDMI2.1' With VRR having a note: "VRR will be available via a future firmware update." and ALMM also having a note: "ALMM will be available via a future firmware update.".