topic Re: BBC iplayer & itv player apps not playing in Android TV

BBC iplayer & itv player apps not playing

mkj1972 — Tue, 31 Oct 2017 21:05:15 GMT

when I click on the BBC iplayer or itv player & 5 on demand apps they always comes up an error occurred try again later.

I am connected to the Internet & channels like YouTube play fine

any help would be appreciated

thanks

Re: BBC iplayer & itv player apps not playing

Anonymous — Wed, 01 Nov 2017 11:14:32 GMT

Hi mkj1972,

Could you please let us know which model television you own and if you have updated your device with the lastest firmware?

You can find information on how to perform a software update here.

We will then be able to check this with the relevant team for you.

Best,

Arthur

Re: BBC iplayer & itv player apps not playing

mkj1972 — Wed, 01 Nov 2017 15:15:37 GMT

Hi Arthur

my tv is a KD-55S8505C

my software is up to date as far as I know

thanks Mark

Re: BBC iplayer & itv player apps not playing

cass_n — Wed, 01 Nov 2017 17:20:14 GMT

Hi Mark - are your apps also up to date? Usually this happens when the firmware and/or apps haven't been updated. Cheers, C

Re: BBC iplayer & itv player apps not playing

tractor9 — Wed, 01 Nov 2017 17:52:53 GMT

Faults with FREEVIEW are caused by the weather conditions.so do not adjust you set.

It`s affecting some terrestial channelsIn some areas. it been stated by "FREEVIEW"

Re: BBC iplayer & itv player apps not playing

mkj1972 — Sat, 04 Nov 2017 19:38:28 GMT

Hi c

yrs my apps are all up to date & the apps are still not working

Re: BBC iplayer & itv player apps not playing

mkj1972 — Sat, 04 Nov 2017 20:16:55 GMT

im not using free view I watch tv on youview

Re: BBC iplayer & itv player apps not playing

royabrown — Mon, 06 Nov 2017 07:33:57 GMT

YouView gets the Freeview channels, and was likewise affected by the high pressure,

But as we are talking internet players here, there is only one corner case in which the high pressure would be relevant - if it suppressed or obfuscated some or all your channels, necessitating a retune.

The itv and All4 apps won’t work unless they know where you are, for which they rely on your tunings. If the itv app determines (or erroneously thinks) you are in Scotland, you have to use STV instead for complete programming.

All Players use your IP address to check you are in the UK. If they think you aren’t, you won’t get anything. You might want to PM your IP address to the Community Managers here, so they can check it for that.

Re: BBC iplayer & itv player apps not playing

mkj1972 — Wed, 08 Nov 2017 22:48:07 GMT

Thanks for all your suggestions everybody but I have now fixed the problem I turned of the tv at the mains for 5 minutes then turned it back on & now all the apps are working again!!

Re: BBC iplayer & itv player apps not playing

GrahamR — Sat, 11 Nov 2017 13:36:49 GMT

I had that problem one day last week. The next day all was ok, I put it down to internet speed problems locally.

Re: BBC iplayer & itv player apps not playing

jeffer525 — Tue, 22 Dec 2020 16:48:34 GMT

Model 55xd8599 serial no 6722031

Re: BBC iplayer & itv player apps not playing

jeffer525 — Tue, 22 Dec 2020 16:49:59 GMT

It will search for a software update but doesn’t do anything. Automatic updates is turned on.

Re: BBC iplayer & itv player apps not playing

jeffer525 — Tue, 22 Dec 2020 16:51:41 GMT

Model 55XD8599