topic Re: Disney+ App - no Dolby 5.1 output in Android TV

Disney+ App - no Dolby 5.1 output

robstopper — Sat, 28 Mar 2020 09:45:00 GMT

I've got the new Disney+ app now it's here in the UK, been watching stuff on it fine. I noticed last night though I'm not getting 5.1 Dolby sound on anything I stream, despite the shows being available with it. There's no options so to speak, as it automatically transmits in the highest grade it can, or so it seems.

I had an online chat with their support yesterday, and it seems to be an issue with their app, not my hardware - other apps such as Amazon Prime and Netflix work perfectly on the same settings, giving me 5.1. Disney is only in stereo however.

Strangely enough, after deleting and reinstalling the app as they suggested, when streaming an episode of The Mandalorian, for the first second or two it was showing as in 5.1 on my home theatre, but then reverted to 2.0. The tech guy has reported this problem up a level, and acknowledged that it seems a widespread issue from a quick google search.

Anyone else having the issue or come up with a fix?

Re: Disney+ App - no Dolby 5.1 output

stewartgordon4 — Sat, 28 Mar 2020 13:48:26 GMT

the problem i am having is i get dolby vision but i dont get dolby atmos i get 5.1 instead

Re: Disney+ App - no Dolby 5.1 output

Tonycv51 — Sat, 28 Mar 2020 14:12:12 GMT

On my xf90 with a marantz avr it plays DD+ fine. Try a different hdmi cable?

Make sure avr turned on before playing the film/episode, and check the sound settings when playing in the app via tv's action menu

Re: Disney+ App - no Dolby 5.1 output

fabiofabiani — Sat, 18 Apr 2020 04:15:40 GMT

I have the same exact issue, including the first couple of seconds in DD 5.1.

I have my TV connected to a Sonos Playbar via optic cable (only input option there).

Do you also connect to your 5.1 system via an optic cable? That seems to be the issue (but only with the Disney+ app, same as you all other apps have no issue). If you connect with HDMI things should work.

I sincerely hope Sony fixes this...

Re: Disney+ App - no Dolby 5.1 output

robstopper — Sat, 18 Apr 2020 07:41:06 GMT

Yes, i use an optical cable for the audio from my tv to my home cinema....needed that to get 5.1 on things like amazon prime, netflix etc. I'll be amazed if thats the reason why i don't get 5.1 on disney+!!!

Its definitely an issue with the android app on the tv, as i have also downloaded it to my xbox 1, and get 5.1 dolby from that via the same hardware without any issues.

Re: Disney+ App - no Dolby 5.1 output

Marino.Manolo — Sat, 18 Apr 2020 12:12:22 GMT

I can confirm that: At this moment the Android TV App of Disney+ can't DD Audio Out from Optical (maybe for a bug, the sound goes out in DD for some seconds then switch in PCM).

An italian User has connect an Apple TV to his BRAVIA via HDMI and this way him can obtain DD from Disney+'s App from Appel TV...

Re: Disney+ App - no Dolby 5.1 output

fabiofabiani — Sat, 18 Apr 2020 12:03:40 GMT

What I mean is that the issue is with the Disney+ on Android TV being unable to output DD signal on an optic cable. That's why if you use the same app with an HDMI cable you have no issue.

As I said, hope Sony fixes this!

Re: Disney+ App - no Dolby 5.1 output

robstopper — Sat, 18 Apr 2020 12:44:52 GMT

Thanks for the information. Unfortunately, if i unplug the optical lead between my tv and home cinema, and rely on just the hdmi lead, i get no sound whatsoever.

Using the app on the tv, i am still limited to just 2.0 stereo, or alternatively i use the app on my xbox and get the full 5.1 i should be getting.

Re: Disney+ App - no Dolby 5.1 output

stewartgordon4 — Sat, 18 Apr 2020 14:02:43 GMT

i have a kd65-xf9005 and i am connected to my athem mrx720 receiver with a single h d m i cable from my receiver to the tv also i am connected by ethernet cable from tv to my sky router i get dolby 5.1 no problem but i dont get dolby atmos

Re: Disney+ App - no Dolby 5.1 output

rooobb — Sat, 18 Apr 2020 15:10:13 GMT

@fabiofabiani ha scritto:

What I mean is that the issue is with the Disney+ on Android TV being unable to output DD signal on an optic cable. That's why if you use the same app with an HDMI cable you have no issue.

As I said, hope Sony fixes this!

You have to rely on Disney for this not on Sony. They are already aware of the limitation of their app, try contacting them

Re: Disney+ App - no Dolby 5.1 output

rooobb — Sat, 18 Apr 2020 15:14:35 GMT

@robstopper ha scritto:

Thanks for the information. Unfortunately, if i unplug the optical lead between my tv and home cinema, and rely on just the hdmi lead, i get no sound whatsoever.

Using the app on the tv, i am still limited to just 2.0 stereo, or alternatively i use the app on my xbox and get the full 5.1 i should be getting.

If you don't get any audio via HDMI is because your amp is older the 10 years ago and do not support arc probably...

Re: Disney+ App - no Dolby 5.1 output

Mushy222 — Sun, 09 Aug 2020 09:17:20 GMT

I have exactly the same problem. I have a denon AVR X2300W AV amp connected from my Sony tv audio using optical cable. I have a Sky Q box also connected via HDMI and prefer to use optical cable for tv apps including Disney + as the ARC HDMI connector can be confusing as connected units need to be switched on and off in order.

Anyway back to the problem Watching Disney through Sky Q gives me 5:1 but not Dolby vision or any other HDR output So to get the Dolby vision/HDR I watch it through the smart app. Unfortunately no Dolby 5:1 output.
Rakuten tv, Amazon Prime and Netflix do not have this issue whilst watching via the smart tv app.
The problem is not with my set up surely the fact that Netflix etc work fine proves this.
The issue has to be with the app.
Have You still got this issue as your post was some time ago?

Re: Disney+ App - no Dolby 5.1 output

robstopper — Sun, 09 Aug 2020 09:26:09 GMT

Yep, still get no 5.1 dolby when watching it via the app on my tv. The app on my Xbox One however gives 5.1 on exactly the same hardware.

I had an online chat with Disney+ tech a couple of weeks ago, tried all manner of things like uninstalling and reinstalling the app, restarting my tv and router....all of which i could have told them from the start would not work, and it didnt!

I was promised he'd send it up the chain and someone from disney+ would call me to discuss, but no surprise i'm still waiting.

100% its an issue with the tv app, like you, i get perfect 5.1 dolby on netflix, amazon prime etc with the same set up, so its NOT a hardware or cabling issue.

Re: Disney App - no Dolby 5.1 output

rooobb — Sun, 09 Aug 2020 09:55:38 GMT

Optical connection does not carry dd+ supplied by Disney plus. But if you prefer optical ...

Re: Disney+ App - no Dolby 5.1 output

stewartgordon4 — Sun, 09 Aug 2020 10:23:06 GMT

i also have this problem with the tv app sony just blames disney when i watch disney plus on my fire tv cube 2nd gen i get dolby vision and dolby atmos but i dont get dolby atmos on the tv app sony have told me they only support dolby atmos on netflix

Re: Disney+ App - no Dolby 5.1 output

Mushy222 — Mon, 10 Aug 2020 07:34:10 GMT

I spoke to Disney yesterday and they claimed to know nothing about it. They went through the usual switching tv off, deleting and reinstalling the app etc. I really wish they would listen, it would save a lot of time. Certainly an issue, not sure if it’s with Disney or Sony. I can’t see it being resolved any time soon.

Re: Disney App - no Dolby 5.1 output

Mushy222 — Mon, 10 Aug 2020 07:35:12 GMT

Interesting comment, how do you know this?

Re: Disney+ App - no Dolby 5.1 output

Kippieknaus — Tue, 27 Oct 2020 10:29:31 GMT

This helped for me on Bravia ag9:

Switched Dolby Digital plus output to DD (instead of DD plus)

Cheers

Re: Disney+ App - no Dolby 5.1 output

robstopper — Tue, 27 Oct 2020 20:01:42 GMT

Thanks for the tip. Tried it on mine, and it made no difference. Still no dolby 5.1 on the disney app on either DD or DD+. I still get dolby 5.1 on the netflix app however, no matter if its on DD or DD+.

I was catching up on season 1 of The Mandalorian this weekend via the app on my xbox one and THAT gives me 5.1, so it is still 100% an issue with the android disney app on the tv.

Re: Disney+ App - no Dolby 5.1 output

rooobb — Tue, 27 Oct 2020 22:02:38 GMT

I guess you are still not using the same cabling between the tv and the avr as the one between xbox and avr....