topic Re: Sound out of sync/distorted XH90 in Android TV

Sound out of sync/distorted XH90

MrQwerty111 — Mon, 12 Oct 2020 20:18:30 GMT

Anyone have any HDMI sync problems? Have a 65” XH90 connected to a BT UHD box. All was fine.

However the last week sound (only use TV speakers) now crackles/distorts, and goes out of sync.

Switching inputs, switching TV off/on, gets it back in sync. This happens for recorded programs and live TV via the BT box.

However using the TV apps, Prime, Netflix etc everything is ok.

So tried a new HDMI lead, and different HDMI port and the same result.

So I presumed it was the BT box, however just received a new BT box and it’s the same....

So is the TV broke? Why are apps ok, only the HDMI sockets broke?

Anyone anymore help please
Thanks

Re: Sound out of sync/distorted XH90

JonathanMc — Mon, 12 Oct 2020 22:44:07 GMT

Yes! I thought it was just me. These problems have only started happening in the last week or so on my XH81.

It seems to impact HDMI inputs only. Android TV apps such as Netflix and Youtube are fine, as is DVB-T/DVB-S channels.

I use a soundbar via optical, but I can recreate the issue on internal TV speakers too.

Very annoying, and very puzzling.

Re: Sound out of sync/distorted XH90

MrQwerty111 — Tue, 13 Oct 2020 11:05:43 GMT

What have you done? Have you reported to Sony? The TV is unwatchable at moment via BT box and only can use the apps.

I had a hassle with BT and long time eventually getting a new box and it doesn’t even seem it’s this.

To return or get TV fixed is going to be another hassle, especially in these time.

I may factory reset TV, try another cable and all ports and then if still same it’s the TV....

Re: Sound out of sync/distorted XH90

Pavel-V — Tue, 13 Oct 2020 19:16:13 GMT

Re: Sound out of sync/distorted XH90

Beaveros — Wed, 14 Oct 2020 08:49:16 GMT

Anyone found solution? I got the same with my xh92 (its xh90 but diferent stands). I got problem with sound on HDMI. Tried different hdmi cables and same. I got hdmi conect enhanced already.
I play on console (xbox) or connect laptop on HDMI after some time sound start crackling little(like robotic sound) and after this, sound start sync out, every minute more and more. I tried different hdmi on TV and its same. When I reset Tv by button on remote, its go back to normal but only for moment. Sometimes longer, Sometimes quicker when the sound start sync out. I got soundbar connected to tv by optical and its the same. On laptop i played some music (laptop -> tv) tv and its sound like old cassette tape on slow mo. And after thst sound get sync out..

Its really annoying because my tv is one month old. I can't do any uldates, on website its info the updates are stoped for this tv.

Re: Sound out of sync/distorted XH90

Rayw53 — Wed, 14 Oct 2020 08:56:15 GMT

I have had it with Sony, this xh90 is so buggy, my xh90 is going back.

Apart from the sound issue over hdmi, I have had one TV that just didn't turn on and another that had the satellite tuner broke after doing a factory reset.

Re: Sound out of sync/distorted XH90

Rayw53 — Wed, 14 Oct 2020 09:00:24 GMT

Stop, do not do factory reset if you have xh90 xh92, there is an issue with the software that will disable your satellite tuner if you do a reset.

Check out the Sony support sites for info.

Re: Sound out of sync/distorted XH90

Beaveros — Wed, 14 Oct 2020 09:03:23 GMT

Yeah great.. I can't factory reset, i can't play on xbox i can't do antyhing. I bought on currys and the support try to proof me im idiot. Question's like: have You tried to restart your device etc..

I can't take refund or swap because its more than 30days since i bought.

Re: Sound out of sync/distorted XH90

Beaveros — Wed, 14 Oct 2020 09:10:22 GMT

Lol i still got a version: 6.0132 so i can do factory reset? Anyway i dont use satelite, i just want to use my console...

Re: Sound out of sync/distorted XH90

Rayw53 — Wed, 14 Oct 2020 09:10:54 GMT

Before I arranged a refund from John Lewis I was onto Sony, they were suggesting a repair visit from an engineer. You should get on web chat and arrange a repair with Sony I think.

Good luck

Re: Sound out of sync/distorted XH90

GPWhittle — Wed, 14 Oct 2020 10:57:04 GMT

I'm having the same issue, I had a call with support this morning and they said it is a known issue which their engineers are working on as a high priority. Asked for an estimate on when there would be a software update to fix this, but they couldn't provide one..

Re: Sound out of sync/distorted XH90

Rayw53 — Wed, 14 Oct 2020 11:38:25 GMT

Good you managed to get Sony to admit it's a known problem.

Now they just need to fix it !

It will be too late for me I'm going to Samsung I think 😎

Re: Sound out of sync/distorted XH90

Beaveros — Wed, 14 Oct 2020 14:51:08 GMT

My Sound is like this.. this is the moment when crackling the most, later its almost normal but sync out..

Re: Sound out of sync/distorted XH90

Win_88 — Wed, 14 Oct 2020 15:10:08 GMT

Hi all,

I wonder if any of you seem to notice any improvement after unplugging the TV for a few minutes?

Win_88

Re: Sound out of sync/distorted XH90

Rayw53 — Wed, 14 Oct 2020 15:25:54 GMT

That resets things for me, then 10 mins later sync n distortion is back again. Someone else mentioned that Sony are aware that this TV has sound issues when playing through hdmi connection. Their engineers are working on the issue 🤪

Re: Sound out of sync/distorted XH90

neilwatts13 — Wed, 14 Oct 2020 15:52:52 GMT

I get a similar issue on my XH8505 (43") connected to Sony HT-ZF9 soundbar via eARC HDMI port.

I've had a few crackles, but I mostly suffer from either NO sound or distorted 'pulsing' sound - All voices sound like the creepy phone caller in a horror movie! Also, my issue isn't limited to HDMI inputs, it's happening on the inbuilt Netflix, Disney+, Amazon Prime Video and Plex apps too.

A restart fixes it, but most times when I wake the TV from standby, it returns.

Re: Sound out of sync/distorted XH90

Beaveros — Wed, 14 Oct 2020 16:26:51 GMT

I spoke with customer service, and nobody says anything about knowing that issue. They give me a ref number and I need to wait for the team to resolve or something.

Re: Sound out of sync/distorted XH90

GPWhittle — Wed, 14 Oct 2020 16:47:57 GMT

Interesting.

I was also given a reference number, I asked if this was an isolated incident effecting just me, or if this was a known issue. That's when I was told it is a known issue and it is high priority for the engineers to resolve, they could have been telling me that just to appease me though haha.

I'm still under my 30 days return period, if it isn't resolved by the end of it I'll probably try a different product. Hopefully it's fixed via a software update in the coming days.

Re: Sound out of sync/distorted XH90

MrQwerty111 — Wed, 14 Oct 2020 17:00:52 GMT

Apparently there is an update rolling out, but this is adding the Apple TV+ app, I doubt will have a fix for this.

So if it’s a software fix then good in a way, means should be able to get fixed, or it’s a bad hardware problem and lots seem to have it.

I can’t wait long for a software fix though as it’s unusable to watch most things.

Re: Sound out of sync/distorted XH90

Rayw53 — Thu, 15 Oct 2020 10:31:14 GMT

I emailed Sony customer service, this was their reply.

Dear Mr. Wheeler,
Thank you for your recent email.

With reference to your enquiry, kindly note that we appreciate what you may read or see elsewhere, but we can only accredit our own resources, as each scenario includes a lot of variables, which makes each case different. Accordingly, we can only accredit our own resources.

Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely,

Best regards,

Esraa

SONY SUPPORT TEAM
SUPPORT: http://www.sony.co.uk/support/en