topic Re: Netflix problems in Android TV

Netflix problems

Shrek2015 — Sat, 16 Apr 2016 19:21:25 GMT

Ever since the recent update I have not been able to access Netflix. I get Error code ui-800-3 (%MSL_INTERNAL+CODE%) I have searched this forum and much more but none of the solutions given has worked for me. I am able to access Netflix ok on another televison which is not Sony. Help please ?

My Model is

KD-55X8509C

Re: Netflix problems

hinchers — Sat, 16 Apr 2016 21:01:59 GMT

I have exactly the same issue on a Sony Bravia KDL43w805.

I can find no fix on-line any suggestions welcome.

Re: Netflix problems

eddieward10 — Sun, 17 Apr 2016 10:39:39 GMT

i am in same position. - kD-49x8305c. I have sent an email to Sony support. I will update post if and when i get a solution.

Re: Netflix problems

Shrek2015 — Sun, 17 Apr 2016 10:59:45 GMT

Further to the netflix problems, I have discovered that the only HDMI cable it recognises is for Audio Surround but not playstation so can't use that either. Bought this Tv in December 2015 and Rue the day we did. Have had nothing but problems with it !

Re: Netflix problems

MiCal1967 — Sun, 17 Apr 2016 11:25:18 GMT

@eddieward10

Try Ironduke's solution:

https://community.sony.gr/t5/televisions/solution-for-netflix-not-working/td-p/2164836/page/3

You can use your Android Phone as modem router instead of an Iphone.

Step 1
Connect the USB cable’s smaller end to your Android phone and the other end to your computer (Hope it works for TV instead of PC).
Step 2
On phone Press the “Home” button and then the “Menu” button.
Step 3
Tap “Settings,” “More” from the Wireless & Networks section and then “Tethering & Portable Hotspot.”
Step 4
Check “USB Tethering” to establish a USB data connection on your computer or TV. (make sure your Android phone is connected to computer or TV through USB)
Step 5
Click on network tab in task bar of your Laptop/PC(Hope for TV also), after some time it will start internet – check by using your browser.

Re: Netflix problems

Anonymous — Sun, 17 Apr 2016 17:41:35 GMT

Hello all

It seems Sony has updated its support article since last time i view it. see:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/131513/kw/

It appears it is still a problem for some people. I will contact Sony for more information and post back when i do.

Cheers

Re: Netflix problems

Cliffage64 — Sun, 17 Apr 2016 20:25:31 GMT

Hi all, this may help "clear netflix cache".

https://help.my-private-network.co.uk/support/solutions/articles/6000048748-how-to-clear-app-cache-data-on-an-android-device-version-4-x-jelly-bean-5-x-lollipop-

Regards.

Re: Netflix problems

ts830s — Mon, 18 Apr 2016 10:02:58 GMT

Same issue here too. TV is Model KD55X9005. I have lost count of the times I have nearly returned the set! Oh for the good old days of no software updates Hopefully the next update will fix it, and not cause other issues!

Re: Netflix problems

Anonymous — Mon, 18 Apr 2016 14:08:40 GMT

Hi all

Can people confirm that they have tried disabling Parental Controls and BT Protect in your BT account settings?

See:

https://community.sony.co.uk/t5/televisions/solution-for-netflix-not-working/td-p/2164836

Cheers

Re: Netflix problems

assimb — Mon, 18 Apr 2016 14:53:14 GMT

i dont have any parental controls on my BT broadband & have tried all the other ways i.e clear cache but nothing has worked.

very frustrating that we have had no update from sony its been a good few days now.

Re: Netflix problems

Cliffage64 — Mon, 18 Apr 2016 15:26:01 GMT

I can confirm, parental controls were allready disabled, I disabled BT protect, still Netflix would not load.

I followed your earlier "clear netflix cache" post, only then did Netflix load.

BT protect is still disabled.

Regards

Re: Netflix problems

ts830s — Mon, 18 Apr 2016 15:28:30 GMT

Yes I have disabled BT parental controls and BT protect. Also emptied netflix cache, all other equipment fine on Netflix just my 55" Sont tv

Re: Netflix problems

Cliffage64 — Mon, 18 Apr 2016 16:11:52 GMT

Update, just turned BT protect back on, Netflix would not load.

Turned BT protect off, Netflix loaded without having to clear cache.

Regards

Re: Netflix problems

Harrytsg — Mon, 18 Apr 2016 19:21:22 GMT

Exactly the same problem, Netflix claim this to be a BT hub/internet problem, BT claim this to be a Netflix 3rd party app problem.

bt parental lock off

bt protect just turned off (will check again later)

Netflix works on evertything else, Internet works on TV on every other app.

Tomorrow I will try by hardwiring the TV to the router.

tried clearing the cache and data as per posts above - no change.

Re: Netflix problems

Harrytsg — Tue, 19 Apr 2016 19:08:23 GMT

So, this evening I have tried a wired connection - without success, then this solution posted on this forum last year

This is the work around for the Netflix issue with BT ISP. First perform a factory reset of the TV. Go to settings >System settings>General set-up>Factory Settings. Once TV is reset retune all stations. Using a mobile phone with data capability set it as a Tethering & Portable hotspot. Go to Network setting on the TV and connect to the mobile phone. Once connected go to Netflix and log into the account. Once logged in, go to the network settings of the TV and log back into the BT or other landline ISP. You should find that now Netflix is OK.

This is has worked for me, I now have Netflix working again.......

........Until I tried turning th tv off, then on and it was back to the same problem.

However, logging off the BT Internet and tethering with my phone (or iPad) again and it all starts working again.

So it's only a part fix,

it it may be worth trying just tethering first to see if that's all that's required?

Re: Netflix problems

Anonymous — Tue, 19 Apr 2016 20:04:48 GMT

Hi there

Can you try factory resetting your Router (HH5?)

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-settings%3F

Cheers

Re: Netflix problems

Harrytsg — Wed, 20 Apr 2016 18:22:10 GMT

My router is the home hub 4, netflix is also still working on it after the above, so at the moment I'm not sure if it will prove anything?

do you still want me to try?

Re: Netflix problems

hinchers — Wed, 20 Apr 2016 20:44:38 GMT

I have disabled BT parental controls which worked initally but after turning the TV off and back on I have the same error code!

Re: Netflix problems

rachelhughes28 — Wed, 20 Apr 2016 21:42:18 GMT

Hi im new to this type of thing, im having same problems on my Kd- 43x8309c and to be honest im wishing i never bought this tele.

i have tried everything you are all trying and it works for a little while then goes off again !!

Works on other teles and tablets just not on the one i need it to!!!

Called netflix they say bt fault they are aware of it! Called bt they blame sony!!!

Going round and round! Think sony need to do new update to resolve what ever they changed on last update as its from the new update it we t wrong!!! Anyone had any luck yet?

Re: Netflix problems

Mallon89 — Thu, 21 Apr 2016 19:18:33 GMT

I am having the same problems, have tried all of the above to resolve.

Can an song please advise how and when this will be fixed as have only had tv for 4 months and Netflix works on all other devices.

Very frustrating!