topic Re: A8 Sound dropouts when watching movies using Google Play movies app in Android TV

A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Sat, 04 Jul 2020 14:59:22 GMT

Just got my A8 and frustrated with sound dropping out when watching google play movies (5.1 audio) connected to a Yamaha-2700 soundbar. Soundbar reports picking up DD+ stream but looses audio for a split second at what appears to be random intervals (seconds or mins between).

Works fine with Netflix app and DD+ audio.

Am I missing something? Only way can get to stop dropouts is by switching to PCM output on TV or switch to TV speakers (Dolly Audio)

Thanks for any advice

Re: A8 Sound dropouts when watching movies using Google Play movies app

Anonymous — Sun, 05 Jul 2020 18:09:11 GMT

Hi there,

Have you updated to that latest firmware?

Best wishes,

Re: A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Sun, 05 Jul 2020 20:29:31 GMT

Thanks for reply. Yes, downloaded and manually installed very latest.

Noticed also getting same thing using YouTube app, split second audio dropouts.

Not sure if my HDMI cable could be at fault, ordered a new one (Ultra High Speed), to at least rule out.

Re: A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Tue, 07 Jul 2020 17:55:18 GMT

Further to my last post...

Ruled out HDMI cable, still seeing issue.

Does anyone know if DD+ should be a valid setting for audio output on KD-65A8 for GP movies (with 5.1 audio) or if setting needs to be downgraded to PCM for reliable audio? reminder have my Yamaha YSP-2700 soundbar (DD, DD+ and Dolby TrueHD) connected via eARC port on TV

Thanks again

Re: A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Fri, 10 Jul 2020 16:40:04 GMT

After a heap of troubleshooting I think I have managed to isolate this problem.

It looks like there is some sort of unreliability with 5.1 audio over WiFi. If I connect my TV via ethernet I get stable 5.1 audio. I should add that if I downgrade to PCM audio over WiFi it is also stable.

I don’t think the issue is linked to my WiFi setup (380Mbs), since when using AppleTV via the TV sound is fine (DD+) to the soundbar.

Not sure if this is a more common issue, but any advice welcome. My pref is to use WiFi if at all poss.

Thanks

Re: A8 Sound dropouts when watching movies using Google Play movies app

SemperArden — Sun, 06 Dec 2020 14:22:21 GMT

I have a similar situation it just only happens when I stream from the build-in app like Netflix, Disney+, etc.

But totally similar to what you describe, my sound is attached via HDMI3 eArc on TV to eArc on my JBL BAR 9.1 Soundbar.

No issues if I switch to PCM of plays sound from TV, but then the sound is kind of dull.

I have read many forums were users have similar issues, but it seems there is no real solution jet.

I anticipate it is some kind of issue during the decoding on the TV, but it would be nice with a solution.

Tried different HDMI cables which did not resolve the issue, yet to try the cabled network, will let you know if it changes anything.

Re: A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Sun, 06 Dec 2020 19:52:16 GMT

After a very lengthy wait there was a recent firmware update that definitely improved this, have you updated to latest firmware? there’s actually mention of this fix in the changelog

I know very odd, but it also helped if I had the TV hard wired (ethernet), rather than using WiFi. Have you tried to see in case helps.

Hope helps

Andrew

Re: A8 Sound dropouts when watching movies using Google Play movies app

SemperArden — Sun, 06 Dec 2020 20:17:05 GMT

Well, I can confirm swapping to ethernet resolved it for me (so far)!

The tv has been updated since the release on November 26th.

Been watching The Hobbit - The Battle of the Five Armies (just amazing) without any sound issues at all.

I will keep an ear on it the next few days, before I make a permanent hole in the wall for an ethernet cable 😃

Re: A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Sun, 06 Dec 2020 21:16:57 GMT

Good to hear. Definitely suggest raising a ticket with Sony support, you can quote case 20490633 (my report with Yamaha soundbar) if helps.

Best

Re: A8 Sound dropouts when watching movies using Google Play movies app

Kristof84 — Sun, 13 Dec 2020 20:14:56 GMT

Hello guys,

i just bought my new A8 OLED and have the same issue. When Im watching streamed movie the voice just drops out randomly when Im using HDMI cable.

Without cable on laptop no voice issue.

i tried multiple cables,the problem is probably TV related....

Any help?!

Thanks

Re: A8 Sound dropouts when watching movies using Google Play movies app

andrewpieri — Sun, 13 Dec 2020 21:24:25 GMT

Again, would suggest trying to connect your TV via ethernet cable if possible. This for unknown reason helped to significantly improve the problem (not fix). If does help would raise a Sony support ticket.

Hope helps