topic Re: XF9005 reboot automatically when turn on the TV in Oreo in Android TV

(Android 8.0 Oreo bug) XF9005 reboot automatically when turn on the TV in Oreo update

wuyuankai — Mon, 25 Feb 2019 10:27:26 GMT

I updated my TV to Oreo, it's working fine except that after a long period of standing by, when I turn the TV on, it will show the Home Screen for 1 sec, then it reboots it self, it shows Sony logo then Android logo animation, it taks 1 min or so to boot.

If I hit power to go to standby and turn it back on again, or in a short amount of time, it won't reboot itself, I only notice this after a long period of time of stand by, e.g. turn on TV next day, it will go to this boot cycle.

My setup:

XF9005 on Oreo V6.5830 android, connect Sonos Beam with ARC, connected to internet by Wifi

Sony could you confirm if this is a known bug in the update?

Re: XF9005 reboot automatically when turn on the TV in Oreo

Sean_Mc — Fri, 22 Feb 2019 16:45:37 GMT

Hi there,

Welcome to the Sony Community.

I'm looking into this for you and will update the thread when I have more information for you.

Best wishes,

Sean Mc

Re: XF9005 reboot automatically when turn on the TV in Oreo

Win_88 — Fri, 22 Feb 2019 17:07:35 GMT

Hi wuyuankai

This seems like a minor glitch that can be fixed by some basic steps (hopefully):

Go to Settings - Storage and reset - Internal storage - Cache - Clear cache
Unplug the TV from the mains for a minute then plug it back in again.

I'd recommend doing these to steps every now and then to refresh the TV (even if nothing is going wrong).

Win_88

Re: XF9005 reboot automatically when turn on the TV in Oreo

ngeorgieff — Sat, 23 Feb 2019 11:14:13 GMT

I have the same issue. Called Sony, we did hard reset. It fixed the issue for few days and started again to reboot.

Re: XF9005 reboot automatically when turn on the TV in Oreo

Vanilla_ — Mon, 25 Feb 2019 10:10:58 GMT

Hi ngeorgieff,

I agree with @Win_88, I've seen some online forums about this glitch being solved with a simple power cycle after the update.

Let us know if this doesn't solve it.

Vanilla_

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Mon, 25 Feb 2019 10:24:38 GMT

Thanks for the tips, I've tried your methods, cleared the cache and unplugged , still have the reboot problem, the reboot problem is not happening when tv is off/standby for a short while, but usually happens when TV is in standby overnight, or more than few hours.

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Mon, 25 Feb 2019 10:25:14 GMT

I've tried and I'm afraid that didn't solve the issue.

Re: XF9005 reboot automatically when turn on the TV in Oreo

Vanilla_ — Tue, 26 Feb 2019 16:44:30 GMT

Hello wuyuankai,

I can see that Sony recommends that we install their latest version of the Oreo update. They stated that their engineers are working on this. So hopefully this problem could be addressed and resolved by their next release.

Vanilla_

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Tue, 26 Feb 2019 17:26:15 GMT

Is there a new bug fix update to the Oreo? If not, what is the timeframe for that please? thanks

Re: XF9005 reboot automatically when turn on the TV in Oreo

Vanilla_ — Wed, 27 Feb 2019 15:45:31 GMT

Hi wuyuankai,

I've double checked the statement again, I can't see that there's a specific timeframe so far. But they recommend we mark this page for tracking the update: https://www.sony.co.uk/electronics/support/articles/00206881

Vanilla_

Re: XF9005 reboot automatically when turn on the TV in Oreo

Marino.Manolo — Wed, 27 Feb 2019 22:20:49 GMT

Try disconnecting the TV from Wi-Fi and check if it is still restarting.

Manolo

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Fri, 01 Mar 2019 11:25:25 GMT

I disabled the wifi, also turned off the Built-in wifi, the issue seems resolved.

However I had trouble enabling the wifi again, I can't enable the wifi as well as the "built-in" wifi options in the setting, then I tried reboot my TV the issue is solved.

I need to test to see if the TV will reboot again when I turn on while the Wifi is connected to the Internet, as I can't turn off the wifi everytime right? Time will see, I will report back here if this is actually solved or problem remains.

Will keep you posted. thanks

Re: XF9005 reboot automatically when turn on the TV in Oreo

Vanilla_ — Fri, 01 Mar 2019 16:20:44 GMT

Hi wuyuankai,

It seems weird that the issue is solved by disabling the wifi on your TV. I think if that's the case, it won't be really convenient to do this as a workaround. But I might have a solution for you. Are you using any VPN services to access the internet? If yes, you can try to disable them and test. Let us know the updates.

Vanilla_

Re: XF9005 reboot automatically when turn on the TV in Oreo

CELIYATISO — Fri, 01 Mar 2019 19:35:44 GMT

@Win_88 wrote:
Hi wuyuankai

This seems like a minor glitch that can be fixed by some basic steps (hopefully):
Vidmate iTunes Notepad++
Go to Settings - Storage and reset - Internal storage - Cache - Clear cache
Unplug the TV from the mains for a minute then plug it back in again.
I'd recommend doing these to steps every now and then to refresh the TV (even if nothing is going wrong).

Win_88

Re: XF9005 reboot automatically when turn on the TV in Oreo

CELIYATISO — Fri, 01 Mar 2019 19:37:23 GMT

@Win_88 wrote:
Hi wuyuankai

This seems like a minor glitch FileZilla Malwarebytes Rufusthat can be fixed by some basic steps (hopefully):

Go to Settings - Storage and reset - Internal storage - Cache - Clear cache
Unplug the TV from the mains for a minute then plug it back in again.
I'd recommend doing these to steps every now and then to refresh the TV (even if nothing is going wrong).

Win_88

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Mon, 04 Mar 2019 10:12:56 GMT

No I don't use VPN.

Also after weekend, it seems the issue has been resolved, even I have turn on my Wifi, doesn't reboot when i turn on. It looks like By turning on/off wifi, also turn on/off "Built in wifi" may have reset the network settings somehow and resolve the issue. I will observe over this week to see if it happen again, will update in this thread.

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Mon, 04 Mar 2019 10:15:26 GMT

Try go to Settings, then find Wifi settings, turn off Wifi, and also find "Built-in Wifi" settings, turn that off as well.

Long press the power button on the remote to reboot your TV, turn on back "Wifi" and "Built-in Wifi", you may need to re-select Wifi hotspot to rejoin the internet, see if that happens again, it seems this solves for me.

Re: XF9005 reboot automatically when turn on the TV in Oreo

Tenneen9000 — Thu, 07 Mar 2019 10:52:06 GMT

Hi CELIYATISO,

Can you let us know how's your TV after trying the steps suggested by wuyuankai?

Cheers,

Tenneen9000

Re: XF9005 reboot automatically when turn on the TV in Oreo

ngeorgieff — Thu, 07 Mar 2019 14:19:17 GMT

The Wifi workaround worked for 2 days and then my TV started rebooting again.

Re: XF9005 reboot automatically when turn on the TV in Oreo

wuyuankai — Thu, 07 Mar 2019 15:32:18 GMT

Update

So after few days observation, the reboot bug seems gone after the Wifi "treatment", however, I do notice abour 2-3 times it's cold boot when I turn the TV on (after a long period), it means that the TV system was probably crashed already when it's in Standby mode, when I turn the TV on, it shows Android, Sony logo straightaway, means it wasn't in Sleep mode.