topic Re: Cannot register my new Sony KD49XF8796BU in Android TV

Cannot register my new Sony KD49XF8796BU

deemurphy9 — Tue, 19 Feb 2019 15:48:16 GMT

Re: Cannot register my new Sony KD49XF8796BU

LightFoot — Tue, 19 Feb 2019 15:54:59 GMT

You have not provided a lot of detail to investigate but I have just tried registering a KD-49XF8796 on the U.K. site and it found the model immediately. Note the “-“ and leave off the BU which stands for Black U.K.

Re: Cannot register my new Sony KD49XF8796BU

deemurphy9 — Tue, 19 Feb 2019 15:56:53 GMT

im on the irish site it does not seem to work

Re: Cannot register my new Sony KD49XF8796BU

deemurphy9 — Tue, 19 Feb 2019 15:59:11 GMT

also is there a way to turn off subtitles for good what ever way i seem to turn them off they turn back on when i change channel or turn off the tv

Re: Cannot register my new Sony KD49XF8796BU

LightFoot — Tue, 19 Feb 2019 16:36:09 GMT

@deemurphy9 wrote:
also is there a way to turn off subtitles for good what ever way i seem to turn them off they turn back on when i change channel or turn off the tv

Hi @deemurphy9

please make sure that Subtitles are turned off, go to Home -> Settings-> Accessibility-> Subtitle (right at the top) -> Display -> Off.

Any problems or help registering your TV then you should use the Contact Support at the bottom of this page.

https://www.sony.ie/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xf8796