topic Re: "Sony Select an error has occurred” in Android TV

"Sony Select an error has occurred”

Risc0n — Sat, 02 Jun 2018 19:26:01 GMT

I did a factory reset of my TV today. Now Sony select will not load, which means I am missing BBC iPlayer and Amazon Prime.

I tried manually starting but it comes up with the above error. Was all working fine until reset, tried multiple factory reset and still same error.

What is causing the problem, I have the firmware that came out last week

Sony XE90

Re: "Sony Select an error has occurred”

imcgarry — Sat, 02 Jun 2018 20:24:46 GMT

I know sounds daft but reassureing you are having the same problem as me at least not a tv problem, and is sony side

Re: "Sony Select an error has occurred”

Risc0n — Sat, 02 Jun 2018 20:27:35 GMT

@imcgarry wrote:
I know sounds daft but reassureing you are having the same problem as me at least not a tv problem, and is sony side

That’s actually encouraging. So your Sony shelf does not load either and thus no BBC iPlayer? Assume you tried a factory reset too?

Re: "Sony Select an error has occurred”

imcgarry — Sat, 02 Jun 2018 20:34:21 GMT

Yes i did a factory reset tonight, had previously been ok, but post reset nothing and no sony select hence no iplayer too. If you enable or go through youview it is there, but i dont like that method at all.

@Risc0n wrote:
@imcgarry wrote:
I know sounds daft but reassureing you are having the same problem as me at least not a tv problem, and is sony side
That’s actually encouraging. So your Sony shelf does not load either and thus no BBC iPlayer? Assume you tried a factory reset too?

Re: "Sony Select an error has occurred”

pb1965 — Sun, 03 Jun 2018 00:27:54 GMT

Same problem here with my 65XE9005. Latest firmware too.

Re: "Sony Select an error has occurred”

stormyuk — Sun, 03 Jun 2018 09:04:40 GMT

I have the latest firmware but have not done a factory reset, it appears the latest firmware with a factory reset results in this error. Good old Sony.

Re: "Sony Select an error has occurred”

bluehorseshoe85 — Sun, 03 Jun 2018 15:57:59 GMT

Me too. I had factory resetted to resolve another problem I was having. Fortunately first problem gone, but now this issue.

KD49XF9005

Re: "Sony Select an error has occurred”

stormyuk — Sun, 03 Jun 2018 19:38:04 GMT

@bluehorseshoe85 wrote:
Me too. I had factory resetted to resolve another problem I was having. Fortunately first problem gone, but now this issue.

KD49XF9005

What was the other problem out of interest?

Re: "Sony Select an error has occurred”

bluehorseshoe85 — Sun, 03 Jun 2018 20:08:09 GMT

the whole system was running slowly and the sound was clipping every few seconds!

Re: "Sony Select an error has occurred”

pb1965 — Mon, 04 Jun 2018 16:34:50 GMT

My Sony Select has started again today and my apps have returned. Can't explain what has happened but I'm releived to get it back. Would be nice if Sony fessed up though and told us what had happened instead of the deafening silence..

Re: "Sony Select an error has occurred”

Risc0n — Mon, 04 Jun 2018 20:17:05 GMT

Yes indeed, it is working again now. Seems like Sony needed to update the server configuration for the latest firmware update.

Re: "Sony Select an error has occurred”

bluehorseshoe85 — Wed, 06 Jun 2018 00:32:23 GMT

I am still having problems.

Now the sony select apps have reappeared, however at least some do not work.

I cannot open bbc iPlayer and ITV (possibly others). When I try and do so, they each say ‘loading’ and then eventually ‘an error has occurred. Please try again later’.

Any ideas?

Re: "Sony Select an error has occurred”

pb1965 — Wed, 06 Jun 2018 17:19:42 GMT

Have you tried doing a soft reset of your tv? Don't know whetherthis nwill work but nothing to lose.

With the tv switched on, direct the remote at it and press the power button for 5 sec or so until a powering off message appears. Then wait about 20 secs for tv to re-start itself.