topic Re: No HDR auto switching after latest Bravia update in Android TV

No HDR auto switching after latest Bravia update

Spalding182 — Fri, 20 Apr 2018 15:30:47 GMT

Updated my 3 week old 55xe9005 today to realise that the tv has stopped auto switching between HDR.

Have tried a factory reset on multiple HDR sources.

It seems the only way to enable HDR is manually.

Anyone else having issues?

cheers

EdwinaU — Sun, 22 Apr 2018 09:30:45 GMT

Hi Spalding,

Welcome to the community and thanks for posting.

We'll look into this and get back to you when we have an update.

Best wishes,

dutchice — Sun, 22 Apr 2018 14:05:30 GMT

It seems that there are now multiple reports related to the same issue.

Maybe it’s an idea to make a single thread out of all three for all members to follow and possibly add their report.

In any case please mention your:

TV Model
Firmware version (press HELP on remote and view on top right corner)
The source input on which the issue occurs either DVB-C (Digital Cable tuner) or DVB-S (Digital Satellite tuner) or HDMI 1-4 (name the device connected) or USB (name the app to playback) or AndroidTV Streaming Apps (name the app e.g. Netflix, Prime, etc)

Sean_Mc — Wed, 25 Apr 2018 14:13:11 GMT

Hi Spalding182,

I would recommend getting in touch with the support team to get help with this here.

Make sure to prepare a short video showing HDR content while TV won't automatically switch.

Best wishes,

Sean Mc