topic Rif.: 43XD8305 connecting to MT500 problems in Android TV

43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 08:46:47 GMT

New Member with a problem...

I have 43XD8305 connecting to a MT500 soundbar....a few days ago the soundbar stopped starting when i switched the TV on. The Soundbar works as i can switch it on seperately but my SkyQ box has no sound. The only way to get everything working is to switch everything off at the mains, then everything works.

I've tried Sony support who had me changing leads but nothing's worked. Has anyone got any ideas?

Regards

Paul

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Thu, 01 Mar 2018 09:39:23 GMT

Sky decoders are known to have a bad HDMICEC handling that can impair the whole system, if you disconnect it everything else works? If so, think about buying an HDMI cecless adapter or cable for SkyQ

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 09:57:31 GMT

Thank you for the reply....

The TV and Soundbar are connect via a HDMi (ARC). SkyQ is connected to HDMi 1 on the TV and i put an Optical cable from the SkyQ box to the TV....is that correct?

Thanks

Paul

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Thu, 01 Mar 2018 10:04:05 GMT

No it is not correct. Tv optical socket is an output one so you cannot send a signal to it. And you don't need it since the audio from skyq will go to the tv via hdmi1 and go back to the bar via hdmiarc

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 10:26:38 GMT

Hahha....ya can tell i'm completely new to this.

So basically connect TV and Soundbar as advised....but add a CEC Less adapter to the HDMi from SkyQ to the TV and remove the optical cable?

Paul

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Thu, 01 Mar 2018 10:48:00 GMT

Yes, but before buying an adapter (even if it should cost few pounds) check if disconnecting Skyq solve your problem with the soundbar

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 10:54:49 GMT

I will do that...thank you very much

Will post results as soon as i can

Paul

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 18:30:42 GMT

I unplugged SkyQ completely and turned the TV off with the remote. Left it a few seconds and using the remote turned TV back on.....no soundbar 😞

The only thing that seems to get everything working is to turn everything off at the mains.

Any ideas?

Paul

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Thu, 01 Mar 2018 19:43:06 GMT

Try reayncing everything in the braviasync menu device list with skyq disconnected

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 20:47:18 GMT

SkyQ disconnected....i restarted the TV.....the Soundbar took 30 seconds to turn on.

sync menu doesn't look right....if i click control audio system it goes to screen which tells me about compatible systems but my Soundbar isn't on it.....and when i press the Input button my soundbar is "Player 2"....have absolutely no idea where that came from?

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Thu, 01 Mar 2018 21:26:24 GMT

My apologies its Playback_2.........no idea where the TV is getting that from....the TV has also had a factory reset

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Fri, 02 Mar 2018 07:04:05 GMT

In sync menu you should not see the sound bar at all...you should see it in the home theatre control menu (in audio) and in the bravia sync menu in external settings

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Fri, 02 Mar 2018 08:37:20 GMT

This is where i left it last night....The TV has also had a full factory reset

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Fri, 02 Mar 2018 09:09:41 GMT

Ok this could be ok since my soundbar has not any playback capability while your I think could play music files via USB.

It's strange that even if you reset the TV and SkyQ is not connected you still see it on the list. What's happen if you push enable? it should send the HDMICEC enabling command to the soudbar and you should see something line "Complete" on the soundbar display.

Do you see afterwards the soundbar setting in the setup->sound-> Home theatre control? You should be able to command completely your MT500 via the TV...

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Fri, 02 Mar 2018 09:22:38 GMT

Yes i see an enable button and when i press it it gives a message to say its sent a message to the device but then nothing happens. I can control the soundbar with the TV remote.

Funny though that the Home Theatre screen doesnt always allow me to change the settings....sometimes it just shows me a compatibility window.....almost as if its NOT compatible.

I read somewhere that there's a was a way of emptying the TV's cache?

Paul

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Fri, 02 Mar 2018 10:49:21 GMT

You cannot empty the whole cache, you can do it app by app... Are you sure about your HDMI cable? Have you already tried with another one?

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Fri, 02 Mar 2018 10:59:23 GMT

Its a brand new Blue Rigger HDMI cable. I've tried 3 different ones now.

You any idea where the Player_2/Playback_2 is coming from?

I've registered with Sony now too

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Fri, 02 Mar 2018 11:09:52 GMT

As I said it should be related to the fact that your HT (unlike my old HTCT350) is able also to play music. But this should not be a problem.

Rif.: 43XD8305 connecting to MT500 problems

TheParader — Fri, 02 Mar 2018 12:16:37 GMT

Is there any way i can reset everything so it only sees the Soundbar like for the first time?

Is it a TV problem or a Soundbar problem?

Rif.: 43XD8305 connecting to MT500 problems

rooobb — Fri, 02 Mar 2018 12:38:00 GMT

You should be able to do it, disconnecting everything (when not powered on), redo the display braviasync device list and enable... you shoudl see nothing. than reconnect the soundbar (always powered off both tv and bar) and redo it.

But now it is working or not?