topic Media player apps not working "An error has occurred. Please try again later." in Android TV

Media player apps not working "An error has occurred. Please try again later."

Addy_Hussain — Fri, 13 Oct 2017 16:21:46 GMT

I get this message every time I load up BBC I player, it hub, 4od and Demand 5.

How do I fix this so I can use the apps to watch catch up tv?

Thanks

Re: Media player apps not working "An error has occurred. Please try again later."

Anonymous — Fri, 13 Oct 2017 19:42:20 GMT

Hi Andy,

Welcome to the Community.

Hopefully some other Community members will be able to offer you some advice soon.

In the mean time, you could also get in touch with Sony Support for assistance here.

Re: Media player apps not working "An error has occurred. Please try again later."

hollowman — Thu, 19 Oct 2017 07:47:23 GMT

This has happened ro me several times over the last few months. The local retailer, from who I bought the Sony, has provided a short term fix for me. I understand the retailer has experienced this problem with a number of customers Sony TVs.

Here is the 'fix':- Home>Settings>About>Restart the system then takes a couple of minutes to reboot. This solution can solve the problem for any where between 48hrs and several weeks. Hope this helps

Re: Media player apps not working "An error has occurred. Please try again later."

Addy_Hussain — Sat, 21 Oct 2017 11:33:26 GMT

Thank you. It is working now.